Taco Bell — Restaurant in Hayward

Updating my review First time I tried placing an order via mobile/online. I wanted to give it a try. I stay like walking distance from this Tacobell. After I placed an order, in about 10 mins of receiving an email that order is ready, I reached there. I stood in the line & there were 4 people ahead of me when it was my turn I told them it was mobile order. So the attendant told me that they did not want to prepare my food in advance because it can get soggy. Make sense, I was like okay, I'll wait. Next, I am sitting and waiting on a table that food will be ready for me to pick up any minute. Then I noticed that 3-4 people who arrived after got their food. So, I thought they must be working on preparing food and stayed quiet but I am anxious that why are other folks getting food prior to me. After the taco-bell gets almost empty, a confused person from kitchen walks out and asks me - Sir, are you waiting on something? That's it, I knew at that moment that something was wrong with the order. Next thing, they mentioned that they do not have my order because the cook lost it since they got a lot of orders after my order. Luckily I had a screenshot of the Order, so they took it and prepared it. In short, it took me 30-45 mins after I arrived there to get my order. Is this really a fast food concept? The reason I gave them 3 stars is that they gave me some extras to make-up. And I do not know their systems, so I would blame the TacoBell corp here for designing an app for food and gives no ability to the employees to recover that order and do not think about what if taco gets soggy if the mobile order is placed in advanced.

Nevertheless, I am frequenter to this place given it is close to my place. However, these guys are usually extremely slow inside and drive-thru....

I've only went during the hours after midnight, and so far I have mixed feelings. It's always a chance you're taking because of the lack of staffing. I've had time when the food was on point, and others when the food was lackluster and I ger a huge disportionate amount of sauce relative to the food I ordered. The food is what you'd expect from your average Taco Bell chain restaurant. My most recent visit, staff were not attentive whatsoever and barely acknowledged us during our visit at the drive thru. I ordered for 3 people and none of the food were labeled (we ordered similar, yet different items). It's difficult to differentiate who gets what due to the many similar items their menu offers. The lackluster experience this time around may be due to it being on a Friday night/Saturday and a lot of people were at the drive thru. Coupled that with lack of staffing, I can see why my experience turned out the way it did. I'm sure things would be better overall if I went at a different time when there is...

I placed my order online at around 5:20 pm and showed up at the Jackson location around 5:35 since there was traffic. Upon showing up we asked for the order and they told us they were still working on it and it would be right up and they would call the order as soon as it was ready. We remained in the lobby for about 15-20 minutes and we ask for the order again. It turns out the order was just sitting there, getting cold and no one called the order. Meanwhile the employees were happily chatting away. “Screw the customers” is their motto. And the kick was the employees acted like we were disrespectful because we called them out on their lack of professionalism. I called the 800 customer service but they were closed, according to the recording. Awful experience all around. While Taco Bell isn’t our first choice when it comes to food as there is plenty of authentic Mexican food around here, we do get it once in a while. Needless to say, we will not be returning to this...