Wendy's — Restaurant in Helena

Hit or miss. Literally the only decent fast food place in Helena.

The day shift has their s**t together. Frosty machine isn't ever broken, fries are fresh, orders are made correctly, lines move swiftly even during lunch rush and other busy times we roll through.

Night shift - and I'm not joking nor exaggerating - gave us a bag of food that wasn't ours, realized it, and then said "give us a good review!" after telling us to keep it. The free food/incorrect order was so tough, we cleaned off the meat and threw it to the dog. Our food we did order, we didn't even receive correctly. When they gave us the food, there was like 4 people crammed in the cashier window just laughing, playing on their phone, while the line was packed all the way around the store to the street.

A more recent instance being less than a week ago, night shift - with yet again a line leading around the building to the street - operated very slowly with staff you'd see coming in and out of the building. Something must have happened, so I won't judge, but the urgency to get the line moving was close to gone. We timed it; folks were sitting at the box for 15 minutes before hearing "Thank you for choosing Wendy's." When we finally got our order, while it was correct, folks who ate the chicken complained about it "tasting like dirt" and to being "too tough to chew" and the next day had woken up with food poisoning.

In conclusion, if you're going to eat here, do it during the day. You will have absolutely zero problems with the day shift. (The 4 star rating is because of the day shift.) As soon as night shift rolls in, expect long waits, unprofessional behavior, incorrect orders, and (potentially)...

My husband and I are in our mid 70's and we drove through Helena Wendy's and ordered 2 meals and asked for an additional small water. The water was forgot so my husband walked to the drive in window because we have large Ford and there was no traffic at window. He requested the water and the manager, Jake, told him there was a policy that directed if staff forgot item it required the customer to walk in for item. He was rude to my aging husband whom has hand tremors and arthritis with glaucoma. My husband was upset with the tone and dismissal of his request and we left. I called back three times and noone answered. Finally, on fourth call I asked for the manager. The manager repeated the same thing to me and I asked why we weren't directed to drive through again and Jake was once again was rude and repeated that driving through again for the water was also against Wendys policy. I asked if staff could bring water out to us and he hung up on me. I called back and another staff answered and I complained that Jake hung up on me. She was nice and apologized. I asked her about the policy and she said it's not a policy and explained the water could have been given to us. The only conclusion we came up with was Jake discriminated against elders. We have always been treated respectfully at Wendy's for over 50 years and thought it was worth the time and effort to report our experience....

I went through the drive thru with my family and during the process of ordering I was called “ma’am” more than once. I blew this off as my voice possibly sounded more feminine through the speaker.

When I pulled up to the window the blonde woman (maybe mid 20s, wearing a Call of Duty Ghosts hoodie) obviously knew she had made a mistake. She tried to avoid looking in my direction when taking my card and did not apologize nor repeat back the total of my order. In addition she seemed to find the situation comical thus making it seem purposeful.

To be clear, I’m not offended by being called “ma’am”, but the fact that the employee wouldn’t even look me in the eye afterwards and thought it was funny. If by chance it was an accident why not just apologize and move on? I understand stuff happens. Either way this is not the type of service anyone should receive when going through a drive thru as it’s both childish and unprofessional. Especially when you have two young kids along for the ride. I will question bringing my family back to this establishment in the future. Maybe you should too.

P.S. My receipt says the hosts name was Brittney but I never actually saw...