Pizza Hut — Restaurant in Helotes

We came here to eat inside after spending the day at the cornyval in the hot sun. All 5 of my children were HOT AND HUNGRY so we thought pizza slut around the corner would be a perfect place to go, dine in, cool down and relax in a comfortable friendly atmosphere. NOPE NOPE NOPE, DIDNT HAPPEN THAT WAY AT ALL!! We were told we are NOT ALLOWED TO EAT INSIDE! We could only order pizza and were forced to exit the premises. We had to sit outside across the parking lot at the Children's Dentist office in the grass to eat. We were told that a huge party of people with kids was going in to eat there at 5:30pm, we arrived at 4 pm, mind you. I was told they DIDN'T WANT TO HAVE TO CLEAN UP THE TABLES!!!!!! This IS WHY we weren't allowed to dine in!?!?! Because the employees here are SO LAZY THEY DIDN'T WANT TO DO THEIR JOB??! I have never heard of an entire establishment being rented out for a party, refusing other customer's service. I am appalled and flabbergasted that this whole situation. I USED TO WORK FOR PIZZA HUT AND WE NEVER REFUSED ANY CUSTOMER'S THE OPTION OF DINING IN!! EVEN WITH A PARTY BOOKED AT THE ESTABLISHMENT, WE ROPED OFF THE AREA THAT WAS RESERVED FOR THE PARTY AND ALLOWED OTHER CUSTOMERS ACCESS TO DINE IN!! THEN MY HUSBAND ASKED FOR THE DISTRICT MANAGERS # AND THEY TOLD HIM TO GET OUT, THAT THEY DIDNT HAVE A DISTRICT MANAGER FOR THAT STORE FOR ANYONE TO TALK TO!??!!! SERIOUSLY PIZZA HUT??????? I WILL NEVER GIVE ANOTHER THOUGHT OR DIME TO...

This Pizza Hut has recently went way down. It was the best before. Last time food not cooked enough. The past three times I tried to order from the girl on the phone and became so frustrated I ordered online. On my order that came out to $87. I tipped another $10. So let’s say with there delivery cost plus tip. The girl on the one told me unfortunately that they could not deliver my pasta and breadsticks they forgot. I spoke to the new manager who is nothing like Marcus the old manager and had a attitude upon taking the call. As we spoke I told her I know this is the 1st time speaking with her and maybe she was trying to come off assertive. However I’m going to match the tone I get. She agreed to deliver the order and said it will take a hour because there backed up. Now the family has there dinner except the 6 year old. Our order should have been the 1st order coming out not at the back of the line. I did order 1st. Under the new trainees and management I will not be going to order from here. In the past 7 years with 6 kid’s I have literally spent thousands. So much I can not count. You need to beg your old crew to come back or you will go broke New Update Old Crew manager Marcus handed our large order perfectly. Happy to see customer...

If I could put NO star I would! This is for the Pizza Hut in Helotes, Texas. First and foremost, after waiting forever for dine in to open yet again we saw the sign displaying dine in open and excitedly planned for our trip back to this place after years since Covid. Let me tell you to beware what that false advertising sign says. Dine in to me means you will be treated like a customer eating in their restaurant. No one comes to your table to take your order. You order at cash register. There are no napkins or silverware or fountain drinks. We were hesitant, but had been waiting forever to come back for our Pizza Hut dine in experience and ignored the red flags. Ordered large pan and medium thin and pizza came out in a box and not brought to you. Your given a paper plate and wipey! Opened the pizzas and pan was a hand tossed and thin looked like a small. The pizzas were not fresh and looked like they’d dried up. It’s dine in. We were the only ones in place. Also very expensive for nothing good and had money refunded and walked the ** out. Just beware it’s not a typical dine in as advertised. Pizza no good. Better off getting delivery and hoping they give your correct pizza. If they can’t do in store while you...