Dunkin' — Restaurant in Henderson

this Dunkin’ Donuts and a few others in the area are a really good example of what happens when you hire people that unfortunately lack basic critical thinking skills and common sense. my husband’s family goes to dunkin pretty much every day and they’re visiting from the east coast, so that means now we have to go daily.

today my husband ordered 2 coffees and his mango pineapple refresher. they had 3 coffees on screen, he said no there’s actually only 2 coffees, and the girl took off a coffee AND his refresher and said literally “I thought you said there were only 2 coffees….” Yes, but what’s that got to do with the mango pineapple? And on top of it all, the person added green tea to the refresher when he doesn’t even order that! It was still wrong today, lol. But he got so annoyed and the girl seemed really overwhelmed so he just drank it. If this was something that didn’t happen regularly you could say it’s just an honest, silly mistake. It’s okay if it happens once in a while, not a big deal. However, his own drink has been wrong at least 3-4 times in the past week and sometimes he doesn’t have the chance to drink right away in the drive thru because he’s in a rush. But with the prices of everything going up and the fact that these drinks are a small luxury in anyone’s day, the least they could do is be a little more consistent.

Dunkin claims to have state of the art training systems, but it doesn’t appear to be effective. I guess this is what happens when you pay low wages across the board, don’t give people the proper hands on training they obviously need, and don’t really care about competency. It’s concerning how all Dunkin’s in this area are ALWAYS hiring and it reflects really poorly on the management and franchise owners that there are so many Dunkin’s that run so smoothly on every corner on the east coast, yet they haven’t figured out how to master a handful of stores...

Tuesday morning September 19th I went through the drive-through. I ordered half a dozen donuts. We got one pink frosted with sprinkles, two maple donuts and three chocolate. First I was under the impression they got donuts every day fresh but my donuts were hard as rocks. Literally. Especially the three chocolate, so I called in immediately asking how I fix this. I was told there was no manager on duty that they would take my name and my number and then I could call back, when I manager was available to address the situation. I specifically remember asking if I should keep the donuts to bring back to the shop or if I needed anything else in particular she seemed very confused and said basically no we can’t take the donuts back all we can do is replace them so no need to bring them back. I’ll let my manager know so you can call and talk to them. Well sadly I forgot about the situation so I didn’t call back until, Saturday the 23rd (only 3 days later tho) I spoke to the manager Monica and she was so rude and unprofessional. She told me there was no notes taken & that the only two workers that worked that day would’ve known better. & that basically it’s not possible. I have phone record of our conversation, I sadly didn’t think it was important for me to write down the ladies name who took my information but I have bank receipt, & I obviously don’t have the donuts three days later after I was told there was no need to keep them, but sadly Monica, the manager basically told me have a good one and hung up on me. Gotta love...

I've been here a lot in the past couple of weeks after having my East coast friends in town who are big DD fans! We grew up on DD. The drive thru is open but not inside the store to order or sit & eat. You can pick up orders inside for now. They aren't accepting any cash right now but your best option is to down load their app. You can pay thru that & you earn points that you can redeem for free products. Today I used 500 points for any size cold or hot coffee and got a Large ice brew with 10 milk & 10 Splendas....soooooooo yummy! I'm not a big coffee fan as I don't like the taste of coffee, it's the sweetness I like! lol So coffee isn't something I drink often but with my friends in town I had some FOMO so I joined them! lol The staff here in the last couple of weeks have been super friendly, cheery & soooo nice! Two different females, didn't get their names but you can tell they enjoy their job. Always smiling & small talk when I get to the window to get my order. Thank you ladies for being so nice! I've really been enjoying their ham & cheese croissant sandwich. It's a little different then their ham & cheese croissant they've carried for many years as this one has its ingredients wrapped inside. Their small but full of taste! See my photos. I love how this location isn't far from home. I highly recommend hitting this location up if your a DD...