Wendy's — Restaurant in Henderson

(11/28/21 7:05am)

This location is APPALLING. Every visit is worst than the last, and customer service is non existent.This location has a tendency of asking you to wait “a few mins” to which you’re left hanging for 10-15 mins. Then the food alone takes 20 mins (mind you in this time you can see all the workers lollygagging and not even preparing/cooking), regardless of if they’re busy or not. The workers will eyeball you through the window for ordering and have god awful attitudes. I work near here so I rely on this location for food, primarily in the early morning. Today I sat in the drive thru for 20 mins before getting frustrated and driving to the window, 2 employees saw me but never came to the window. When I went to the front entrance I was met by the General Manager CARLOS, who let me know that their computers were down, when I asked why he wasn’t letting customers know who were sitting and waiting he shrugged his shoulders, as if taking .2 seconds to notify customers is an inconvenience, when I started getting visibly upset because of his nonchalant attitude he proceeded to shut the door in my face and go and hide in his office. I knocked on the locked door, and of course, becoming frustrated knocked even more now past wanting food at this point; when my boyfriend rolled around at 11am, they were still shut down and completely ignoring the line full of people in their drive thru. When my boyfriend called and asked for the corporate number, he claims “he did nothing wrong” and the only thing he could comment on was that I was “aggressively knocking” and that “I was rude”

I’m rude for asking him to let people know his situation rather than having them sit there so long they ultimately leave? Piss poor customer derived from the guy who runs this location.

I’m so quiet and shy and although this location frustrates me to no end, I’m always patient. Today I lost my patience. I will not be back ever. And I will be making a call to corporate because this location is TERRIBLE. I’ve given this place so many chances, this isn’t the 1st, this is isn’t the 5th or even the 10th time. This has been...

They do not listen to their customers. I have been living on this side of town for over 3 years and have had to continuously deal with this Wendy's on Sunset screwing up my order damn near every single time. I explain completely and precisely how I want my order made at least 2-3 times and they never make my sandwich fresh. Which is policy if I am ordering something different from the normal toppings included on the burger. I order a Biggie Bag Double Stack with no ketchup add extra pickles and onions keep the mustard and add mayonnaise lettuce and tomatoes. They will give me a premade burger and wipe the ketcup off the sandwich and slap a small amount of mayo on it! I can't stand ketchup which is nothing but preserved tomatoes boiled down with vinegar and too much sugar! Why would I want artificial tomatoes on a burger with real ones! But I digress. I am adamant about not eating ketchup. However that is exactly what I received on my burger the last time I ordered about 2-3 mos ago! I don't have time to inspect the burger before I drive off from the drive-thru and I shouldn't have to! It's simply POOR SERVICE AND DISRESPECTFUL that this Wendy's employees refuses to do their jobs!! The fries are often stale or cold and dried out. If there's a special order for the burger than the fries should be freshly made as well. They always forget the BBQ sauce for the nuggets and never put enough napkins in the bag! Wendy's is real food at good prices compared to other places who aren't using fresh ingredients but they need to ensure that they've trained employees to LISTEN to their customers and stop being so LAZY! Also stop shrinking the drink sizes! Stop shrinking the Frosty sizes STOP SHRINKING THE FOOD PERIOD! If there's 20 or 30 cents more for a medium or large drink then give us the option! I'm not a child and would appreciate a large beverage! A decent size fries and adult size portions. America has excessive food options stop being corporate profit driven about small things Wendy's get...

7/1/2024;Since I've worked for this company I've had the same opinion their food is overpriced and the people are underappreciated as well under paid(hourly & salary & financially). And since I got cut out of the settlement thanks to identity theft, I am allowed to talk 'bout this!! 😔🤣 But no, no, I regress... Allow me to come back up. Wendy's is super amazing freshest bestest baked potatoes (fully loaded or bacon ranch... Oh my Bob!) And please don't even get me started on the in-house made chilli!I can't make it through any fevered illness without a bowl or 2 of Wendy's chilli! Everyone who loves me knows,if I'm sick in anyway,just bring me a Wendy's chilli(fully loaded) extra crackers!🤤😘That being said,this establishment has fallen so far down idk that I'll ever come back here to eat again! 12/21/2024; So here I am after saying never again, I give them yet another chance because, I mean well who could say no that bacon-ator with so many size options?& I wouldn't be human if I didn't try the Salted Caramel Frosty! 🤤YYUUMMMM! That being said, I ordered my dinner via Uber eats this evening and therefore figured everything would be perfect since it's entered into a computer and electronically filled.Well,idk if it's out of spite or simply because not allowed to get what I want when eating at Wendy's lol.I ordered the Son of a Baconator Combo,with no ketchup on the burger,with a sour cream & chive baked potato & a large Dr. Pepper w/out ice, & a large Carmel Frosty.Now cuz I'm used to everything being wrong I called them & told them I was placing the order & asked if they would please make sure my drink had no ice.Well I got a burger smothered with ketchup a cup of mostly ice & no sour cream or butter for my potato.I guess that'll teach me to request more of something! Then I get none& if I ask for none I get extra!I'm going to seriously test that theory tomorrow.. I'll edit this post with...