Dunkin' — Restaurant in Hendersonville

The worst service at any Dunkin Donuts I have ever visited. Today is Sunday and I stopped by for breakfast at 11:25 am. The guy taking my drive thru order had an attitude as if my even ordering was an imposition to him. They were out of croissants, so nearly no sandwiches were available unless it was on sourdough. They were out of several doughnuts including jelly. The que took over ten minutes to get to the window. Once there it was clear that only one of the 3 employees was actually doing the job of getting the food ready, packaging, and taking payment. The other two must have been doing something other then work since he had to ask them to get something ready. I’m surprised he didn’t have to say pretty please. This is only one of the examples of horrible service I have experienced. The time before this, the person taking drive thru was nearly unintelligible on the speaker, and it was apparent she was under the influence of something as she could not focus, looked dazed and fit my order completely wrong. She did not give me my full order and no receipt. I have learned to check my order since sorting is a common practice at this store. I asked for a manager and got a person who said she was a trainer to my car. She explained that the person was new and in training and mentioned they were getting a manager. She stated they had not had a manager in some time. In light of what she said, it is clear this store still doesn’t have a manager. If there is one, you would never know it. I won’t come here again. There is an independent donut shop right in the same location. I will go to them. If I really want to use Dunkin Donuts, I will go to Gallatin. At least they act like they...

Normally I have had a pretty good experience at this location multiple times. Today, not so much. I'll admit I was confusing at the speaker bc I didn't want to say a blended drink but I just couldn't get my words out to say frozen coffee. I also wanted a half dozen of assorted donuts and that's the last thing I told the lady before I came to the window, I apologized for the confusion and she said it was okay we have it taken care of. Perfect tone, wasn't rude about it. So she slides the window closed after giving my coffee to me and then opens it about 15 seconds later saying "Sorry, I'm on a time here, can you go now?" When I explained I thought I was waiting on my half dozen she goes "oh no, I just rung you up for the coffee. " Total attitude change and all. Maybe she was having a rough day, I'm not sure, but who doesn't? It caught me off guard so I just said "oh...

ok normally i don’t write reviews even if i disliked a place so much but recently I got that dunkin’ donuts $6 meal here and it was so BAD i wanted to cry. first of all my peppermint mocha tasted like actual dog water and was DISGUSTING, second of all, my tater tot thingies were so mushy and tasted old and then the sandwich was alright i guess… but OH my GOD this meal gave me the WORST case of food poisoning EVER bro… i was non stop puking for a day and then even now (days later) i’ve just been crazy nauseous. it’s truly the worst sickness i’ve had in a while. also this was the only meal i had in a 15 hour time frame so i KNOW it had to be because of this. but yeah anyways, the people were nice and chill i guess but i am so scared to ever...