Subway® — Restaurant in Hialeah

April 15 2025 HORRIBLE CUSTOMER SERVICE!!! I go to this Subway often for lunch. I made my order on the app but for some reason it said pick up 1:45...my lunch is 12-1 so obviously it wouldnt make sence for me to put that pick up time which i explained to what i believe to be the manager and a sales associate, she said she couldnt prepare the order untill its received on their part and to give it a few minutes and call back. I called back the order still hadnt been received, i asked her if I can go into the store and show them the order and order # so I can get my food and once they receive the order they can put a note that it was picked up and she said no, she said i had to cancel through the website, i told her the mngr had prevously said she could cancel it later. On the website it clearly states that if a customer wants to cancel the order or make a change that you gotta call the restaurant. I cqlled again asked to spk with the Manager and I was placed on hold for a lengthy time and hung up on. When i called back they picked up and immediately hung up, I called again same thing, by the 3rd call I think they had blocked my number. Where are the days where the customer is slways right!? I just wanted to get the food I paid for and their lazyness and unwillingness to even attempt to remedy the situation was lacking. What infuriates me the most is that i go there often, they even know my order because i always get the same food, they weren't willing to come up with a reasonable solution, they simply did not want to help me. I will never go eat at this Subway, they are not loyal to their customers, they lack good customer service. I had to call my bank to put in a claim and have to wait untill they receive my money for food I wasnt able to get.

I highly recommend you dont go eat here, theres other places in the same plaza to have a bite to eat.

Avoid the unnecessary headache

HORRIBLE HORRIBLE HORRIBLE CUSTOMER SERVICE!!!

I dont give them a ZERO STARS because Google...

These people will go above and beyond to avoid honoring a coupon. "The coupon is printed?" "Is it a copy?". Finally, we could scan it, however "unfortunately you have $15 credit, but I can't apply it, the computer doesn't let me" this was the final excuse. Further, the bacon pizza will have only two little pieces of bacon, an extra piece of bacon will convert the pizza into a double bacon pizza. Total of three bacon. They do not offer the veggie pizza, but we're benevolent and accepted to put two veggies of my preference. Not a...

Me and my family just went there and we such a bad experience you wound believe. We had a couple of coupons this guy that he say he was the owner came out with such a bad attitude saying that we can not use the coupons only that this coupons are use only to lure people in and not to use all at once. We felt so bad all cause his attitude and we felt not coming ever, if he treats people like that i dont think he will have a...