Restaurant Depot — Local services in Medley

I have been a customer of this store since 2011, I usually get there very early about 6-6:30 am, at that time all forklifts are running thru the store like its an expressway fast lane, we as customers have to wait for employees to move, transport and accommodate pallets of food while we are trying to get products and go back to our business. Additional to the risk of colliding with one of the forklifts, at the time of check out there are hundreds of carts pertaining to private delivery companies and sometimes we have to wait for them to check out 10 carts to be able to pay for our two carts, because there are only two or three registers open, and they give priority to them because they buy more. This has been going on for more than two years and we have been patient, but TODAY there was an incident that I really don't need to put up with...as I was on my register line checking out my 3 full carts, there comes a forklift asking me to MOVE so he can go thru to put some pallets in the front of the store, after much asking I moved, he put down the pallet and he got back to my line asking me to move again so he can go thru again....I DID NOT MOVED...everyone (even the manager) asked me to move so the forklift could go thru my line and almost by my feet...finally he went thru another lane that was open without customers, because I was not planing on moving until the cashier had finished with my order.....I am PAYING customer and its not only dangerous its disrespectful to your customers that we have to wait and shop around your employees, it should be the other way around. At the end of the day your customers bring money in to pay those employees that are putting our lives in danger everyday we shop there. I really don't know if that's your policy and practice in every 'Restaurant Depot", but I can assure you that its just a matter of time before someone gets hurt and you'll find yourself in court with a HUGE lawsuit. I really hope you take action and correct the situation as its getting worse...

This is crazy. The hours listed say 6am. I walk in, I shop for my items, I get to the register and then I'm told we're not open til 7. Mind you i was done picking up my items at 615.

I speak with a manager and he tells me I have to wait in my car until a cashier comes in. I go on to suggest that if this is a known issue then maybe they should equip the on site manager with a register so that customers can be checked out. THIS IS NOT A SOLUTION THEYRE WILLING TO CARRY OUT. There are several other gentlemen inside shopping, apparently they're distributors which is why they're not asked to leave.

How do you run a business in this manner, especially one that serves restaurants. We're in high demand at all hours of the day for catering requests and daily service. To change hours online is a very simple task and with the amount of man power this company has it should be resolved in a matter or minutes/hours.

It's really annoying to deal with large companies that have subpar standards in industries where they're services are essentially monopolized. I know gods are available at other vendors, but you don’t find all these items together at the other vendors. There are thousands of restaurants in South Florida and restaurant depot supplies a large percentage of them. Imagine how many small business owners this happens to weekly. You drive 30 minutes to get goods you need and then have to wait an additional 45 minutes to be serviced because of a lack of empathy for the clients you serve.

Corporate should really address this issue immediately as it's a huge inconvenience to...

Today, I visited Restaurant Depot with the intention of activating a company account on behalf of my employer. Unfortunately, I was informed upon arrival that only the owner of the business can complete the activation process in person. This requirement was not mentioned in the email communication we received, which led to a completely avoidable waste of time and effort.

Upon approaching the service window, I observed three employees engaged in conversation among themselves. Eventually, an employee named Ilda offered assistance, but her demeanor was dismissive and unprofessional. When I asked for further guidance, explaining it was my first visit, I was told no one could assist me further and that I needed to wait for a manager — who, I was later told, was unavailable due to a meeting.

Overall, my experience was frustrating and disappointing. The lack of clear, detailed communication and the poor customer service I encountered are unacceptable. I strongly encourage Restaurant Depot to improve both the clarity of their member instructions and the professionalism of their front-line staff. In the end, the issue remained unresolved, and now my employer must take additional time out of his schedule to personally address something that could have been handled more efficiently — if only the information had been communicated properly from the...