Chuck E. Cheese

I will start by saying that this makes the 4th time that i hold a birthday party for my children at Chuck E. Cheese's and usually the process is smooth... But not this time.

First of all, my daughter's table was not set up on the date/time of her party. There was an old table cloth left over from the previous party with garbage and sticky spills all over it. I was literally cleaning my own table as the party guests were arriving. Then, the drinks and tokens arrived more than 30 minutes late. Leaving the kids to sit and twiddle their fingers for a quarter of the time I paid to reserve. I had spoken to a staff member the day before when I specifically told her I wanted the drinks and tokens to be set out immediately for guests to have something to do right away before food, singing and cake, etc. I also asked for the cake to be set out as well just like it had been all the other times before. I don't know what happened, but they totally wasted our paid party time.

At the time of booking my bank card was declined 5 times for no apparent reason. I had 5 pending charges on my card. I called CEC Customer Service and was just told that I had to contact my bank. The bank then assured me that there was no problem with my card or my account and that it was some issue with CHUCK E. CHEESE'S system. Luckily the bank was willing to credit my account while CEC fixed their issues. We spoke to CEC Customer Service again and were told not to worry about the deposit, and that we just had to pay the total at the end of the party.

Well, Embarrassingly enough, that message was never relayed to the staff at CEC in Hialeah and they wee claiming that we never paid a deposit and making a big deal about it WHILE MY DAUGHTER'S PARTY WAS STILL GOING ON!!! They didn't even wait until the end to discuss it discreetly with us. VERY VERY UNPROFESSIONAL.

I had to reexplain to the manager what had happened and was even asked to show her my bank statement showing all 5 of the erroneous charges.

My daughter had a fun time at her party but overall it was a very poor experience for my husband and I. There were way too many issues which thankfully We were able to resolve on our own. But in my opinion, CEC owes us an apology and quite frankly, our money back for the terrible hard time they gave us.

I WOULD NOT RECOMMEND THIS HEADACHE TO ANYONE. EVER.