Plank Street Tavern — Restaurant in High Point

This review was for night of Oct 11th.

Our group came here after an event, and our host even called ahead to confirm that the bar would reserve seats for us. When we arrived, half of our group was charged a $5 cover, while the other half — who showed up just 15 minutes later — weren’t charged anything.

When I politely asked the man at the front desk (the one with the mustache) if he could refund the cover charge since it clearly wasn’t being applied consistently, he became defensive and rude. Instead of trying to make things right, he threatened to charge the rest of our group “if that would make me happy.”

It was obvious he wasn’t the owner, because any reasonable business owner would’ve either refunded the small amount or at least offered a drink credit. To make it worse, the bar was completely empty — we were literally their only business that night.

We ended up leaving and taking our business two doors down to Fox & Rocks, which had a much better vibe, friendly staff, and even $2 jello shots.

To the man at the front: maybe next time, think about how your attitude affects the people actually trying to support your business. The $5 you refused to refund would’ve easily gone to drinks and tips if you hadn’t been so rude.

To the owner: this man needs to be reprimanded and have him take a customer service course online. He has zero business IQ and lashes out at customers when confronted. If you want your business to succeed, the first person guests see when they walk in should be calm, professional, and understand basic...

We had booked a table for a wedding after party at the bar, and the bar originally stated we didn’t have to pay a cover. The first individuals who arrived weren’t aware of the arrangement and paid said cover. After the first individuals were made aware of the prior arrangements, two of the men went inside to request a refund or drink credit. The man at the front became extremely aggressive and kicked the individual in our party out of the bar. The rest of the party was in the back patio/parking lot because the live music inside was intolerable. The individual came around back to update his wife and the rest of the party about the situation. The man from the front, as well as a young woman who was filming the interaction, came out of the bar and threatened to call the police. The entire party left at that point and went to Fox and Rocks down the street and had a wonderful rest of the night! From the reaction of the regulars at Fox and Rocks, having a poor experience at Plank Street doesn’t seem to be a...

We had never been there before, but since the outside live music venue we had planned to attend was closed due to rain/weather, we decided to check it out. Luckily we sat with another couple and a few others who were very good company, the band was great, enjoyed all the music they played. I did feel like it was difficult to get drinks when the bar was full, probably because they didn't know that I used to be a server/bartender (so we usually tip very well)... Maybe just used to going places and being treated VIP since they know me. There is not any pool tables or dance floor, so this is definitely a place for people who just want to chill, drink & be around a small group of people. We had a great time though and will definitely go back...