Charleys Cheesesteaks and Wings — Restaurant in Highland Village

Number one cheesesteak in the world obviously these people have never been to Philadelphia. If you're not from Philly you may not understand some of things I'm going to say in this review but I'm going to say it anyway. First off let's start with the meat. A real Philly cheese steak is sliced ribeye on a meat slicer. These were definitely what we call in Philly steakums. Steakums are ground meat that is pressed flat into what is supposed to look like sliced steak. We buy steakums in the supermarket in the freezer department to heat up at home for a quick cheese steak. They're okay but they're not a real cheesecake. Second there was no seasoning on the steaks very bland taste. Third is the role it is not a amarosa roll. Amarosa is a name of a company that's been making rolls in Philadelphia since 1920. To describe it it is very hard on the outside and soft on the inside that way it can absorb the juice on the bread but yet still be firm enough to not fall apart. If you've never had a real Philadelphia cheesesteak you may think this is great cheese steak and if you do think it's great if you ever do try real Philly cheesecake you will thinking it's amazing. I gave it a try will not be back again. I deleted the app. BTW this store...

Customer Service is lacking. I could not get anyone to take my order. I stood at the counter but was ignored by the entire staff in the back. I was the only one at the counter for at least 10 minutes. There were other people standing back waiting on food. I was trying to do a medium size to-go order. It seem like everyone might have been new? Where was the manager? They were not busy because there was more employees than Customers sitting in the dining area.

I gave up and left

It is kind of hard to stay in business if nobody takes your order.

The first time I ate there it was the week of the grand opening and it...

Every single time I come in there and order food it’s wrong every, single, time!!! On this particular day I was in a hurry because of the eclipse. I ordered my food, took the bag, and it wasn’t until I got back to my office that I realize they didn’t put half my food in there! it would be nice if we had people in there that could understand English!!!! They never understand what’s wrong with my order when I take it back and I’m sick to death i’m trying to talk to people who can understand a word I’m saying! Burn me once, shame on me, burn me twice shame on you, third time, I’m done! No more...