Moby's Lobster Deck — Restaurant in Highlands

PLEASE STAY AWAY! FROM THIS PLACE!! Amazing location I was expecting piece of fresh fish to grab . It was Tuesday afternoon I was the only customer with my doughter , ordered crab cake with fries . Crab cake look like tiny paddy nothing to do with real crab cake served evrywhere else, but the worse was smell kind off rotten fish . After first bite I could not stand it and took it back to kitchen , I asked nicly if they have anything fresh on many They offered cod . 3 minutes later I got my half raw fried cod . We did not a risk to even try, I have shredded it in pice to show the chef and returned back ton spot i picked it from . I was just so disappointed Ted di not want to ask even to have my money back , we just left and decided to have proper dinner when we get home .On my way back home called the place and spoke with manager , there was not simple apology , he said that all they serve is frozen food exept salmon , after all hunged up on me . Stay away or you fall at risk to poison your familly . I just hope that customers will leave and they got bunkrupt . It is my first that bad expierience ever at the shore !!! I love seafood restaurants they pleabty great places just not that one , please pass and never even stop to waiste time to try . I have not any intrest here besides my own and any customer who deserve the best service...

The food is good but the people working here are a joke. When ordering my food at 8:30pm I asked what time there ice cream section closed as I wanted to get a ice cream after dinner I was told at 10pm. My order took forever to come over half and hour and orders that came in after were processed first. So we got our order close to 9pm we ate and at 9:30pm headed to the ice cream window which was closed. I went to the front spoke to the same girl and she was like the manager decided to close. And I’m like but you told me it closed at 10pm and she’s like well that was a guess so i ask her if she can’t explain this to the manager and ask if he could make an exception. She’s reluctant to go ask the manager so I ask if I could speak to the manager myself. She disappears for 10 minutes and comes back and says that the manager said “ absolutely not“ that they would not come speak to me and that he would “ absolutely not“ make an exception due to his employees mistake. Honestly that leaves a very bitter taste that the manager 1. Refused to even speak to me 2. Wouldn’t want to smooth over the situation and 3. Be so rude with the message he sent with his employee. I’ve really support this place last summer but there’s an awesome place called Proving Ground Waterfront 3 minutes away with live music that’s a million...

Having moved just a short walk away from here 5 years ago from North Jersey and having recently come aboard as one of the Lead Cooks here, it’s refreshing to see the many positive reviews from so many following their visits.

I can truly offer both a genuine and sincere inside-view to the dedication and hard work that takes place and carries through the long hours and days behind-the-scenes crediting to the almost flawless operations it actually takes to provide the service and satisfaction so many review and report about on here— I’m proud to work for and with a team of young ladies and gents and higher-ups that pride themselves in the preparation, presentation and most proper etiquette required to success the satisfaction of how food and its service and handling SHOULD be appropriated!

Through my culinary experience in recent years, Moby’s isn’t just a place of employment for me, but an environment and group of people I look forward to seeing every day. Although this personal review might seem relished, biased and even a tad ‘overdone’, I take pleasure in sharing my truer sentiments of a place that in my opinion sets precedent for how any establishment in this industry should...