Starbucks — Restaurant in Hilton Head Island

Do yourself a favor and don’t walk into this Starbucks. The drive thru was extremely long so I walked inside. I was the only one inside and I put in my order to wait. I understand Starbucks is busy and drive thru often gets prioritized. Ten minutes had passed and they hadn’t even started my order, so I politely asked if they had an order under my name. I was told yes and I had to “be patient”. Five more minutes, I have now watched them crank out at least 30 drinks since I ordered and not even started mine. So I asked another employee who originally started to say “sorry we just are busy…” to which I then replied “I completely understand but there have been multiple orders after mine which have been completed” … at this point they FINALLY started my drink order. One drink was sent out hot which was supposed to have extra ice… but 20 minutes later, I finally had my order. I am a Starbucks loyal customer but this was infuriating… 20 minutes after I was the only customer in the store and at least 10 maybe 15 or more cars had gone through the drive thru. So let me repeat myself, don’t walk into...

I was actually impressed by how well our drinks were made until I caught an earful of how one of the baristas, Liz, was talking to her counterpart, Cylar (Sorry if I butchered your name!) Clyar couldn’t find the bowls for the oatmeal another customer had just ordered (she seemed new and still a little nervous. No biggie.), and quietly asked where she could find them. Liz proceeded to loudly and slowly direct her in a nasty, condescending tone. My heart broke for the girl. Being embarrassed and treated like a five year old in front of customers by your team member like that is SO discouraging and disheartening... especially when you first start out somewhere. We won’t be returning to this location. Liz, if you’re going to continue to have some sort of position of authority here (or anywhere else for that matter), I HIGHLY suggest you learn to have a little compassion...

Starbucks inside Harris Teeter’s unfortunately cannot consistently be open at 7 AM in the morning,their employees constantly call out for the day. It has become a great inconvenience! For the customer who gets in his car, drives all the way over only to find the store is closed(Starbucks) if they can’t properly men the location my suggestion is they should shut it down completely!!! if Harris teeters is the one responsible for these employees then they need to address this, if not, then Starbucks…either way it is great inconvenience for us to get in our car drive there only to find no one is there this happens regularly!!! Go on the website and it shows that the store is open and it’s not . they can’t even adjust the hours to reflect real time...