Bojangles — Restaurant in Hinesville

I’m not usually one to leave a review, much less a bad one but the terrible service and quality of food I received last week is genuinely unforgettable. I came to the drive through last week and ordered a 8 piece family meal. When I got to the window the girl told us it would be 12 minutes and asked if that was okay. When we told her that was fine the girl with pink hair in the back rolled her eyes and sighed loudly. Whatever I can look past that. Fast forward 30 minutes and we are still waiting. Same girl as mentioned previously brought us out our food, but it was the complete wrong meal. She attempts to go back inside but the door is locked so she sits there sighing and hitting the door over and over again as if the door would magically unlock for her acting a fool. This happens two more times. Finally after 45 minutes of waiting we get our food. We realize we did not receive the tea the r meal comes with but after almost an hour of waiting it was shortly not worth even mentioning. We get home and the biscuits are missing as well. We chose Mac and cheese as one of the sides and it had random black stuff in it. Not sure if it was gristle or what but it was extremely off putting. Not only that but I got extremely sick later which leads me to think the chicken may have been undercooked as well. Overall extremely disappointed in not only the quality of the food but also customer service. Will most likely never return to this location. And if the employee I have mentioned previously reads this I hope you get a grip because you thoroughly...

In less than a week, I have had two bad issues with this Bojangles in Hinesville Ga. The first issue; I attempted to order a three piece meal with a side order of dirty rice and a sweet tea. Approximately 8 minutes later I see that the door dash person arrives to pick up the order a it's waiting for the order to be completed. Thirty-five minutes later I see that he is still waiting. I messaged him to find out what was going on. I then receive a message from Bojangles that the order was canceled due to chicken not being in stock, but it was still showing that the door dash person was waiting on the rice and the tea. Forty seven minutes into this order, the other part of my order was canceled. Second issue; I tried to give them another chance because I like their chicken. My wife and I stopped at Bojangles after church to carry home an eight piece meal for lunch. After we paid for the meal they told us they were out of white meat chicken and were dropping some in to fry. They told us it would be ready in 20 minutes. After 35 minutes went by, I walked to the counter to find out what was going on. Most of the staff was standing around playing on their phones not doing anything. They again told me they were out of white meat chicken and it was going to be another 15 to 20 minutes. After already being there at this time, 40 minutes, I told them to refund my money. They did the refund and we left. This will be the last...

This was one of the worst dining experiences I’ve ever had, and I feel obligated to warn others. I visited the Bojangles in Hinesville expecting a decent meal, but what I got was beyond unacceptable. First of all, the chicken I was served was raw in the middle not just undercooked, raw. This isn’t just a matter of taste; it’s a serious health hazard that could make someone very sick. There is absolutely no excuse for serving raw poultry to customers. As if that wasn’t bad enough, I found a strand of hair in my food. That alone would have been enough to walk out, but the issues didn’t stop there. The entire restaurant was in a filthy condition. The floors looked like they hadn’t been cleaned in days, the tables were sticky, and to my shock, I saw what appeared to be mold growing on the walls. This isn't just poor service this is a complete disregard for basic cleanliness and food safety standards. It honestly made me sick to my stomach not just the food, but the entire experience. The lack of care and hygiene in this place is deeply troubling, and I left feeling angry, disgusted, and disappointed. I would strongly urge others to avoid this location until serious changes are made. Health inspectors need to pay this place a visit ASAP. Bojangles as a brand should be ashamed to have its name on this location. This is more than just a bad meal it’s a health...