Tia Juana's Mexican Grille & Cantina — Restaurant in Hobbs

Was a very bad experience won't be eating there again. Food was cold had to be sent back and took forever to get back, my family was done eating before I got my plate. they said, that they made me a fresh plate which wasn't true was later told put under a heat lamp. Wife found hair in her food. After I received my plate everything was sloppy and smoothed together. When asking what was going to be done all that was taken care of the tacos, and the manager chase was rude about it Saying that he made sure it was fresh which it wasn'tand basically sayinghe wasn'tgoing to do anything about it. Won't be going in here for awhile or ever. Definitely not worth the price could of gotten better quality of food from taco bell. Excuse me I never said I wanted the whole meal comped as my food was Luke warm you say your the owner but I feel you are nothing cause you brought up points I talked to your manager and you weren't there for the conversation. He was rude and just wow shows how you value your customers with the negative attacking of the customer. This is to your answer of my review. Never did I ask for the meal to be comp, you said moments when it was infact 20 mins after my family got their food before I received my plate, I counted 3 togo orders and 2 dine in after I sent my food back before getting the manager involved. Furthermore I should of never had to send my plate back so I feel it should of been discounted. You saying I was wrong about the appearance of my food and telling it wasn't fresh your manager told me they put it under the half and half as he called it which is a glorified hot plate. You weren't part of the conversation. Then you saying writing a poor review cause I wanted a free meal, is customer shaming at its finest. As far as my wife's tacos they were taken off because you staff had poor hygiene practices in the back, it is in my experience with food which is a great deal working from server to a gm hair nets should be worn and beard nets should be worn if you have facial hair, but most food industry places require clean shaven policy Customer shaming is what you did in the response shows me the customer values you want in your staff particularly managers. Ultimately your business messed up, and I called you out tried to get the situation taken care of but, yall refused to make it right. Then you as a owner show little care for your business and customer shame so, it makes me think you see values as a money thing which with that you will...

Absolutely the worst experience ever. Watered down margaritas, terrible service, management and server! Jason the mgr and Yesenia the server have the worst customer service!! We basically sat at our table for an hour and a half before we even got silverware!! Drinks took forever to refill, water puddles on the table that never got cleaned up, basically had to ask 3 to 4 times for everything. Our food finally comes out, an hour later, yes, all messed up. My brothers food was wrong, mine as well, my sister in law didn’t even get her food. After telling our “rockstar server” the problem, she still didn’t comprehend it. She brings out the wrong dish after we just explained it to her, cheese enchiladas, it’s not that hard!! So instead of trying to explain, she decides to bring our check out. This is still before my sister in law EVEN GOT HER FOOD!! When I told her to take the check away, she crunched it up and huffed and puffed as she walked away!! I then went and tried to explain this to the manager. He basically tried to brush me off and say he was working in it. Yeah, right!! Her food was still not ready. ABSOLUTELY RIDICULOUS!! Horrible experience!! I wouldn’t have even given this place a star but you have to!! Horrible, highly recommend do not go here, especially if you are dealing with these...

The food was delicious however the Server,"waitress" was not pleasant, .mixed up +messed up our order and no apologies, no effort to correct or fix the mistake, 3 people or: two females and male WE ordered #3#4Combo's. Then all three us got three #3's . My best friend would not do such a thing==I have been a waitress/sever of and on over 18 years.Only one time did I receive a 1¢ tip, I was working a double and forgot to serve a customer who was waiting in bar, but I had dropped two tray,' s heavy with STEAKS Lobster and clams half she'll I was required by my boss to pay for that expensive tray I had a run-in at the Kitchen door to the dining area. An EXPENSIVE...