El Rancho — Restaurant in Holland

The only reason I'm even giving it a 2 star is because the food was good, as it usually is. I visited the 16th st. location tonight with a larger party. We sat down and ordered our drinks and immediately it went down hill. The 2 waters were brought out quickly but the juice we ordered came out a few minutes later. I ordered a soda after that when more of our party showed up and again it took about 5 minutes to get it. I would understand if our server was swamped and it was busy, but it was a Wednesday night and he had us and a couple other tables. The refill took 10 minutes to get because he never payed attention to the table. I had to put my empty cups and dirty plates on another table just to get it out of my way. I had it all stacked up sitting on the end of the table, he just left them. Food came out in 5 different trips, from 3 different employees and still had to ask for tortillas 2 times because they weren't brought out. $5 for a single chicken taco and nachos that were not made correcr due to thr server again NOT PAYING ATTENTION. Very frustrating visit all around. Sad because I like the food but the service is terrible. With so many options for Mexican food in Holland I might have to try...

I was very disappointed with my service Monday 1/22/2019. I work second shift and our supervisor orders food for us and goes to pick it up. I ordered the special combination that has a lot of food and is rather expensive. I ordered it without sour cream or guacamole. When I got my food the chalupa was in with the chiles rellenos and had guacamole all over it. So not only was it wrong but it was soggy. When I tried to eat the chiles rellenos there was a hair in it. I was absolutely disgusted. When I called the manager he didn't apologize just asked if I wanted a new chalupa and relleno. I said that I deserved a new meal. So I went to pick it up today and the manager still was not in the least bit apologetic. Just kept saying that next time I should bring the meal with me. I told him that the meal was still in the car and he could get it if he wanted. And actually there will be no next time. I understand that sometimes things happen but if service is not the best management should apologize and remedy it without intimating that the customer is trying to...

I ordered food with them many times over the phone (pollo con arroz and, a Michelada to drink without alcohol) always the same order but, they never remembered it. They acted oblivious to a customer that was a regular one. At one point I went to eat on the tables outside, it was only me on a 4 chair table. There were 3 more tables; one larger and one smaller. The waiter came outside and asked me to move to leave that table “in case” a bigger party came to eat. I was their regular customer that they did not remember, they should been more attentive with me for being loyal to their food. I told him that the customer had the right to sit wherever he wanted but, if a larger party would show, I would move. I wasn’t in an 8 or 12 chair table. I was on a 4 room table. The restaurant had plenty of other tables for people to be seated and, I set there because the sun wasn’t right on my face.

I’m Mexican, and I feel their “good service” was directed only to non Hispanics.

I never went back. They lost a customer and, I will never invite...