Pizza Ranch — Restaurant in Holland

This location ok is usually good. Have been here probably 8 times. Today was terrible...Disappointed Today 1/21/24. 4 young teens working @ ck in but not efficiently. Their register didn't accept my app on 1st try. Was asked what my # was & they said usually it's more than a 3 digit #...umm that's why you use the app. So I close app & retry, voila it accepted the next still 3 digit number for check in. When being seated, I asked to be seated in a certain section which only had two people at 1 table but was told they were saving it for a large group (Humm 6 separate tables/booths) so we were seated where there were already full tables of 6 or more. 5 Min. later a single couple was seated where we had asked about & then another couple a few minutes later. So she lied to me! Got our salad & heard so eone say it would be 10 min. for chicken. Ate salad, then we all waited on chicken literally another 25 min., beans, corn, potato wedges all empty as well. Dressing & gravy was cold. Workers standing around at ck in & in drive up window area (all very young) while food counters were dirty & items empty as well as empty tables which weren't being cleared. Management of everything today was terrible. It's Sunday after church, you're going to be busy, train your people to be efficient, have food constantly going & ready. Glad to see they can have sufficient staff, but then provide sufficient service. It's a buffet so should be all the more efficient. Will give you one more try some Sunday, but if no improvement, we won't be coming back. Hudsonville PR lost our business so we were giving the...

I hate leaving bad reviews for a place that I frequent but this particular visit was horrible. I took my 3 kids for fathers day around 4 in the afternoon. There were only a handful of people all crammed into one tiny little section while the rest of the restaurant was completely empty. There were ample employees working during our visit. I counted at least 7 different people out and walking around. The tiny little section we were seated in was absolutely disgusting. There were messes all over the floor and, the tables were disgusting. I was a little confused to why the employees who were coming and going removing plates and to the ones who were just walking around talking to each other didn't stop to pick up or clean the area. I understand when you are slammed with people things get over looked but not when there were only a handful of us sitting down to eat. Moving on to the food. The pizzas were all cold and I can tell hadn't been rotated in a while. The chicken which I absolutely love most of the time was dry and the skin was like biting into a piece of rubber. Even the dessert pizzas were cold and not very appetizing. I was always taught growing up and even when I worked in the restaurant business that if you see a mess, clean it up before you get busy or forget about it. Someone had spilled a massive amount of pop in front of the machine on the floor and the rugs were completely soaked, splattering all over the place. Employees kept walking by even stopping to to look at the mess but then turning around and walking away, never returning to...

This will be the last time we visit any Pizza Ranch. It’s very sad that it’s not longer worth the price and the quality has changed. Here’s a few things we encountered on our last visit:

The price. For an adult and a 10 year old for lunch was $31.26. That is a lot and would be easy to overlook as an occasional treat to go out for a good meal but this was NOT a good meal. Quality. Most of what I picked up to enjoy tasted like flour or had an off taste. Because of this I unfortunately couldn’t continue past the first bite which I spit out. Asking for a tip. When you pay the register prompts for a tip. For what?! As you can see from the photos, we did not get plates picked up. The other table is a photo of guests who sat across from us and were putting their plates there because they were not getting picked up. Someone finally came right as we were leaving. We had to go looking for silverware. Most of the food was re-freshed after we got there…. Which I do understand can happen at any buffet but seemed poor planning when it was the lunch rush. Unfriendly staff. We did not get welcomed or a simple, “Hi!” When we came in. None of the staff smiled or said anything to us except the hostess and the sweet young man who cleared the table as we were leaving.

I will say the Women’s bathroom was very clean and...