KFC — Restaurant in Hollister

Very nice since being recently remodeled. Could have more seating but still a nice place for dine-in or drive thru. Food is always fresh and hot. Very consistent with all aspects of service and food quality.

Updated 8-28-21: Service is quickly starting to tank here like most fast food places in Hollister. This is the second time that we wound up trapped in the drive-thru while waiting for an order. FORTY minutes this time. No one in front or behind was willing to give up and leave so all we could do was wait. No communication or apology from the staff inside. No food comped or refunds offered for the inconvenience. They acted as if nothing was wrong.

Here's what should have happened: 1. Get all the cars out of the drive-thru so that anyone who wanted to leave could leave. 2. Apologize for the inconvenience and explain why it's taking so long. 3. Shut the drive-thru down. 4. Offer refunds for anyone...

I had 4 wrong orders in the past 2 months. I thought it was just my luck until I decided to check the reviews.

1st time, wrong sides, wrong sandwich... I took that L because i didnt want to drive back. 2nd time, wrong side on my sandwich order, I went back to get it fixed. 3rd time, All 4 large sides were wrong so i drove back across town to get them fixed. 4th time, wrong sandwich order (only this time i learned my lesson and checked as soon as i got out of the drive thru)...WHAT IS GOING ON????

I feel like at this point they probably think I'm lying about my orders being wrong just to get free food, but i swear i only want my stuff done right (and on the first time preferably) 🤣.

After seeing all the other comments i felt the need to share my experience as well. Hopefully a manager or owner sees these comments and fixes the issue. Food is still good, just the lack of awareness is...

I usually get a chicken sandwich and it is a big chicken patty but today they just put 2 chicken strips and didn't even ask me if that was okay so they're just like oh there's a chicken strip sandwich instead of actually giving me what I ordered so if they would ask me I would have been cool with that but they didn't ask me they just gave me a chicken strip sandwich. Way less meat. Either you thought I was dumb enough not to notice, too insecure to speak up for myself, or you just didn't care. Anyway you look at it it's just disrespectful. You should have told me you don't have any more chicken sandwiches and gave me the option to either wait for a chicken sandwich or make any choice at all. That's okay I need to stop eating...