Starbucks In Harris Teeter — Restaurant in Holly Springs

I hope this message reaches the customer service team. Before assigning employees to customer-facing roles, I believe it's essential to evaluate their communication skills. This was my second unpleasant experience at the same location, and it was both disappointing and unprofessional.

I visited Starbucks with my daughter and asked for cherry foam. When informed they were out of it, I asked if they could list the other foam options available, as we don’t visit Starbucks often and aren't familiar with all the choices. The barista, whose name tag read Arushi, replied that there were "a lot." I politely asked again if she could list them, and she repeated that there were many, clearly unwilling to help. She sighed, rolled her eyes, and asked if I had the app—essentially telling me to look it up myself.

Another barista eventually stepped in and listed the options, but he was not particularly friendly or polite either. There was a clear lack of warmth or willingness to assist.

When I asked to change the milk to coconut milk, Arushi had already poured regular milk before I finished ordering. She looked back at us with visible annoyance. After the drinks were prepared, she placed them on the counter without a word or even looking at us.

There was a clear lack of respect and professionalism throughout the entire interaction. We’ve never experienced this kind of treatment at a Starbucks before. I strongly encourage better training in customer service. If someone doesn’t have the patience or attitude for a customer-facing role, they...

My son's birthday was on Wednesday, so I walked into Harris Teeter to get a birthday cake for my son's 5th birthday, and I had to stop at Starbucks of course. I was greeted by Ms. I Catherine and she offered the best customer service I've had in a very long time. She went above and beyond and she even gave my kids stickers for the Birthday celebrations! Her manager, Miss violet even took it to the next level and grabbed more spinach feta egg wraps from their inventory in the back , so I could eat my favorite breakfast wrap. And on top of everything else the ladies were so friendly and offering my kids birthday cake pops and made the morning amazing more than I could have hoped for! My 5-year-old was at school, so they must have trusted me enough to make sure I was Not going to eat the cake...

i literally just left this location and the drink i ordered came out horrible. it was horrible customer service the only lady working with the glasses had an attitude out of nowhere, and she was impatient. she got mad because she had to remake my drink because she didn’t listen to my order carefully, and she still didn’t make it correctly the second time .. this isn’t my first time there to have an bad experience.. there needs to be more training because i don’t even work at starbucks and i knew her portions were off . i’m so over this and upset. i don’t even want to give this a 1 star rating if i could do zero stars i would .. completely...