Wendy's — Restaurant in Homestead

On February 23 at 12:21 PM, we dined in at the Wendy’s on North E. 8th St. in Homestead, FL (Restaurant #14211460). Upon arrival, we were greeted by a friendly and knowledgeable cashier who took our order and was very helpful.

We ordered:

• A Baconator Double Meal with Bacon Fries • A Large Biggie Bag with a Plain Cheeseburger Double, Sour Cream & Chive Potato, and Saucy Nuggets

Despite the restaurant not being busy, it took 18 minutes to receive our order. When we finally got our food, both cheeseburgers were completely wrong. I brought them back to be corrected, only to be met with outright rudeness and disrespect from the kitchen cook, Gloria.

Instead of fixing the mistake, Gloria argued with the cashier, blaming her for the error—despite my receipt clearly showing the correct order. Even after two different employees translated the issue to her, Gloria came over and told me that I didn’t know what I was talking about. I calmly explained in English that I simply wanted the food I paid for. Instead of resolving the issue professionally, she walked away, spoke about me in Spanish while making my food, and continued to be rude to the cashier, publicly scolding her in front of customers.

While I was waiting, three to four other customers also returned with incorrect orders, proving that this was not an isolated incident. Gloria’s repeated mistakes and unprofessional attitude were frustrating to customers and demoralizing to the rest of the staff, who were otherwise kind and helpful.

This type of behavior is unacceptable and damages the reputation of your store. Every other staff member was courteous and professional, but one disrespectful employee can ruin an entire experience. I strongly urge management to address this issue, as no customer should feel disrespected or ignored when simply asking for the meal they ordered.

Until this location improves its service, I cannot recommend...

Stopped here on way through town. Ordered an original chicken sandwich with two pieces of cheese. The chicken was so old and almost cold the cheese didn't meet and was still cold itself. I went back and asked for them to warm it up for me, 7 minutes later I'm still waiting and asked if I could please have my sandwich. Someone said they were making a new one, which was nice so I waited several more minutes and finally got it. Back at the table, everyone I was with is now done eating. I take a bite and realize they have given me a spicy chicken sandwich instead of what I'd ordered. I don't like spicy so I went back to the counter and asked for another original chicken sandwich, what I ordered. They immediately have me another cold, chicken sandwich, with two pieces of cold cheese. Aaannnndddd ....Back where I started. I left really disappointed, and hungry. If I wanted cold food I'd have bought a sub sandwich or some fruit. Will...

My husband and I come here often! This is the first time we’ve ever experienced a unprofessional order from cashier to manager. I went thru drive-thru around 6:35 to place an order. The young man who took my order was so nice 😊 however upon rolling up to first window this young lady who’s name Azaeria could care less about customers since she’s on phone with her boyfriend on speaker. I was waiting for her to hand me receipt which she slammed the window. Amongst that I wanted her to scan my rewards card which she didn’t care..

Rolling up to second window manager was handling my order by handing it to me but as I asked for receipt she got flustered and seemed like she didn’t want to help me. It was just an awful service and they also messed up our order. Their either short staffed or just don’t care. I understand work can be overwhelming but let’s be...