I visited/ordered from the deck a few times during our stay at Queen Kapiolani. The first was during brunch. We waited at our table 40 mins before or server came to our table. I was understandable, it seemed that they may have been short on staff? I don’t want to make assumptions on that. He was apologetic and took 20% off our bill for the trouble. The I ordered a $19 house wedge and was shocked at the appetizer plate and side salad that came out. Not a big deal, I chalked it up to the expensive food bills in the area.

Second time we visited during happy hour and sat at the bar. Female bartender was great, knowledgeable and personable. Ordered mai tais and she did a fantastic job. Ordered an app of guac and chips labeled vegetarian, imagine my shock and surprise to see bacon sprinkled on guac, which is a fun take however, defeats the vegetarian label especially for those of us who don’t eat pork. Again not a big deal, bartender got us squared away.

Third time is why I am writing the review as it is happening. Ordered a house wedge salad with salmon for pick up. When my husband brought my food back, the salad was missing dressing. Went downstairs to ask for dressing and the hostess (tall, slim, brunette) was very apologetic and brought me dressing. Upon returning to my room ready to eat I noticed the salad was made with white cooking onions, did not have cucumbers, blue cheese or shallots. I was disappointed but at this point tired from beach day and hungry so I decided to eat it anyways, but then the fish was undercooked. I fought myself to not go back but again—tired and hungry.

Upon returning downstairs for now a 3rd time for the same order, I noticed they were visibly busy. I encountered the hostess who I believe is mentioned several times in review for her resting B/disgusted face. Not a big deal because at this point my face matches hers. I was told it would be 15 minutes for a refire. Ok cool. When she returned back with the new salmon I noticed it said well done which ok as long as it was cooked, she took the old salad away, told me to enjoy, and did not wait until I opened the box to see if everything was ok—which it was not, because now to my dismay I had a Caesar salad… lol so no tomatoes, white onions nothing, just lettuce salmon croutons and cheese. Did I let out a frustrated yelp? Yes yes I did, so if you heard me tonight, you know why. At this point it had been over and hour since my original order and I wasn’t going to stick around for another mistake.

Simple checks could have prevented all this, from the kitchen to the host stand. I’m sure if the tall slim hostess delivered my food, I would have gotten it squared.

Suffice it to say I will only be visiting the bar for drinks at the Deck the duration of my stay.