Magnolia Ice Cream & Treats Kapalama — Restaurant in Honolulu

Nov 1, 2024. 7:45pm. Younger lady working kept complaining openly to her older coworker in front of customers that she needs to keep making shakes. The customers before me ordered two shakes. One was supposed to be ube but she made strawberry and only realized her mistake when she was about to give it to the customer. The worker gets a free strawberry shake for herself now; coincidence? Regardless, she had to make another shake coz of her error and then when it was my turn to order, she was bummed that I was ordering a shake. While she was making my shake, she continued complaining to her older associate as to why everyone wanted shakes tonight instead of ice cream. I get it, it’s harder to make a shake vs just scooping ice cream BUT we pay more for the shake AND it’s not like they were busy. There was just another person after me and she was picking up an already made DoorDash order. Complain all you want but don’t complain in front of customers. It’s very unprofessional and you’re making customers feel awkward for ordering something you’re too lazy and incompetent to make. It’s really...

What I recommend: 3 flavors of layered milkshake! They're known for their halo halo. What I ordered: Two milkshakes - one with buko pandan, avocado and langka (jackfruit) and the other one with mais queso (corn & cheese), buko salad (Filipino fruit salad) and macapuno ube (coconut ube). Tip: Sample the ice cream first (available during COVID). If you're getting milkshake, ask for "layered" since their default is to blend them together. Thoughts: Wow! I've never came across such unique ice cream flavors. It's my first time seeing mais queso, buko salad, buko pandan, and langka flavors and they're all equally incredible. Mais queso and buko salad stood out since they had bits in there to chew. You can order the scoops of ice cream but we thought it's fun to have layers. It takes 5-10 mins since they had to mix the...

An unsatisfactory experience I encountered during my recent visit. Despite placing an order for halo-halo, I endured a wait of 25 minutes, only to observe subsequent customers receiving their orders ahead of mine. This situation not only prolonged my wait but also left me feeling undervalued as a patron. Additionally, when I requested a refund due to the unsatisfactory service, I was surprised to find that despite the disappointing experience and the substandard customer service, an extra charge of 35 cents was levied on my card. This additional fee, coupled with the prolonged wait and inadequate treatment, only served to exacerbate the dissatisfaction with the overall...