Five Guys — Restaurant in Hoover

My family of three went in to get some food at around 9:00. I understand they close at 10 but they were still cooking. I asked if they were still open, they reluctantly said yes. They were clearly bothered that they had to serve us. Along with the food, my son ordered a peanut butter milkshake. The guy didn’t bother to give us a receipt and they start calling numbers. We had to check each number to see if our order was ready. There were three guys there. I asked the white guy that was working if my son could get his milkshake, he walks off. I asked the guy in the black shirt if we could get his milkshake. He said he was trying, then makes two milkshakes for a guy that came in 15 min after and laughs about it. I asked him again if we could get my son’s milkshake… he walks away again, on his phone texting. I’m assuming that the guy wearing the black shirt was the manager. He was the one with the worst attitude. Finally, I asked for a fourth time and the other guy in the red shirt finally made it, after we were finished with our meal that had no mayo as requested. This was my first time eating at a Five Guys. I hope this isn’t the standard everywhere. I had to leave because I was about to lose my temper. I work in customer service and can’t imagine treating my customers the way I was treated. We are sorry we obligated you to do the job you were being paid to do. I’m in disbelief that a manager that receives a manager’s pay could act like that. I will also be calling customer service in...

This must be AL's broke down version of a Five Guys. Used to go to them all the time in MD closer to their VA origins and it was always pretty stellar. Everything I got was doused in grease and tasted like onions. Even the milkshake tasted like onions. I couldn't even conceive how that happens. Also, the grilled onions and jalapenos were just the actual veggies plopped onto the burger. They hadn't been grilled, were basically raw, and were flavorless. That's the irony. Everything tasted like it was smeared in onions, yet the onions were devoid of flavor. How is that even possible?

The guy who delivered the order only had to drive a mile and a half so there's no way my milkshake should've been so melted it exploded all over my lap when opened either. The prices were ridiculous for the quality, too. I would've paid $15 for a Five Guys burger, given this administration's inflation on the East Coast, but definitely not for the slop I received here....

Wasn't that impressed with my first visit at this location and the first time in a few years at any five guys location. I wanted to see if their burger was really really better than the usual 3 dollar burgers you get at the other chain restaurants. Restaurant looked clean on the inside but no TV to watch that you would normally see at newer restaurants and there was no free wifi for patrons that I could find on my tablet. The burger had two patties which for 10 dollars to be honest with ya I would have preferred 3 patties for that price. Meat was a little dry tasting. The little fries I bought was their first tier fry and it was over 5 dollars for fries with no seasoning in a small paper cup that wasn't worth the price in taste or the amount given. I didn't buy a drink I brought water in and I'm glad I did cause just these two items were over 16 dollars in price. The interior music was little too loud for my taste..overall I want be eating at a...