Cold Stone Creamery — Restaurant in Horizon City

My husband went in the other night and ordered three specialties. One of them was mine and they didn’t put anything in my specialty ice cream just gave me a cup of ice cream, I called that night when we got home and I realized, they took my name and my order, and said I could come in and they’d replace it and make it correctly. I drove over there (one day later) tonight and their manager told them I need the messed up ice cream and the receipt (which I didn’t have since 1. my husband went in that night 2. He used Apple Pay, however I did still have the messed up ice cream cause I did not eat it). Here’s the catch, when I called they didn’t tell me this and so I just wasted gas! Needless to say I’m glad I paid for a specialty ice cream and got a cup of ice cream. Terrible customer service and incompetence. Who owns this...

Asked for two medium size of the BOO scream and one medium pumpkin latte ice cream, and small Oreo cookie. When I went to the register I was given two small BOO scream, one small Oreo and a medium pumpkin, I mentioned it to the lady and told her it was fine to leave it as is, I'd just keep the sizes she had given me, she still overcharged me, soooo did she think I was fine with her overcharging me??? My husband and I didn't notice until we got home. First time and last time I've been to this location. The young Lady seemed bothered when I...

I’m actually here because I saw the worst Service today a guy bought a like it ice cream and wanted it an extra cup so that way his kids could split and the lady was so rude tell him that she couldn’t do that even when he offered to pay for the empty cup all he was trying to do is make sure that his kids could split the ice cream and she could have sold them and empty it but she yelled at him telling him that she...