Taco Bell — Restaurant in Horizon City

Ask for extra red sauce on bean burritos and doubled checked before I left asking oh yea we did no worries. Then proceed to ask for 20 hot sauce packets and act like I'm crazy, well let's see 10 items 6 tacos and 4 burritos and that's 2 for each item don't like it well make them packets bigger. Now let me say it's not a problem most of the time but she was just lazy and was to busy talking cause that was the main reason she was there right. UPDATE 11/18/20 Went there 11/17 received bad customer service and food preparation well it looked like a 4 yr old made my food almost $40 worth well I called spoke with a manager his name was Mario and told him about employee that over reacted with my online order "I didn't stop at voice box" cause no on was in line, and how the food was prepared. He took ownership of the problem; apologies were made. He offered to replace the meal and that's the 1st time at this location that I have meet an employee that was professional a 5 star employee worthy of the title of Manager. Thank you for your assurance that their are still a few good people left. Stay...

For myself this particular location is losing their quality control, there's only two tacos that I really enjoy eating here. one of them is the hard taco and the other is a chalupa. the chalupa is not the same as they used to make it before and the bread at times that they use for the shell taste like it's raw bread not even cooked, baked or fried and the hard tacos are getting more expensive which has nothing to do with quality but they do come with most of the shells broken which makes it so that you're eating meaty nachos and...

I hate going to this taco bell but it's the only one in horizon so we have no choice they always get something wrong or something is missing. The last time I went the employee who attended us was rude and dismissive joking around with his coworkers not paying attention to his job and completely got my order and i was also missing items and I had to go inside to correct my own order. I really didn't want to go inside that's why I went through the drive thru to save time but this employees don't even value their own jobs much...