Please DO NOT order at Marcos pizza in Hornlake worsest Marco pizza , I made a humanely mistake on my online order and they brought out two boxes of cinnamon squares and a drink. The order was a human error. The manger refused to get on the phone and speak to me as a customer and the employee that was translating the message didn't make it any better : he was very rude and unprofessional. I always make a big order when I order and I order every week this particular order was only 24.00 and I always tip the diver. When the driver brought my order out there was three other guys standing at the end of my driveway out of the vehicle with what appeared to be weapons on their side I am a 60 year old disabled lady and I had my twin grandchildren in the home with me at the time and I had plenty of lighting on the outside including a spotlight camera. When I saw the way the delivery was made I don't think I will be ordering there anymore, for a minute I felt like I was in...
Read morePlaced my order for 2 large specialty pizzas for a later pick-up. 1635 order time for a 1905 pick-up. Email confirmation that my pizzas were "IN THE OVEN" at 1906! Cool, we're running a few minutes behind schedule anyway... Last notification at 1913, "YOUR ORDER IS READY". We pull up at the same moment we got out final notification. 🤪 My wife goes in to retrieve the pizzas 🍕, I'm starving and ready to eat/snack on fresh-n-hot pizza on the drive to the house. NOPE! My order number was 145, the clerk insisted we were at the wrong MARCOS! "145? We're on order 190 something, you're obviously at the wrong facility". Um, no! We placed our order online for a later pick-up. The email notification says my order just came out the oven and is ready for pick-up! NOPE! 20 MINUTES LATER, we left with hot, delicious MARCOS pizza.. I'm not sure what the notifications were for, but they weren't for our pizzas! I won't pre-order my pizza again, cool mechanism in place, but it...
Read moreI had tonight ordered a xl pizza pepperoni pizza with xtra pepperoni and cheese they gave me a medium size pizza no pepperoni no sauce on it it looked plain and dried out , and we got a order of cheese Sticks and had my receipt! I had to get on to them telling them I had ordered a xl pepperoni with Xtra pepperoni and cheese she acted like they were going to replace it saying you can keep it and we will make it right instead she put another charge 22.00 dollars and something I told her am not paying anything more to them when it’s there mistake and not mine! It’s there loss not mine the they will never get my service as a customer anymore plus they messed Up on my steak and cheese foot long no meat hardly on it all I tasted was Mushroom and bread bad...
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