Chick-fil-A — Restaurant in Houston

Horrible experience today! I’ve never had such a bad experience with this location. I waited 20+ min in line. Which is not a huge problem. But if I’m waiting in line I’m expecting my customer service to be great like it always is. So the gentleman I ordered with took my payment and told me to move forward to the next gentleman. When the second gentlemen approached me he asked me for another payment. I then told him and showed him I had already paid and showed him my statement. He said I don’t see a payment here on my end and made me pay again! A manager then rushed outside to say. “Yes, I was coming out to let you know we didn’t charge you correctly!” I asked what happen and no explanation was given she just walked away. Then I asked the man for a receipt and he walked away and ignored me. I almost had to yell at him and he responded back with a attitude saying “they can give you one at the window!!” Once I got to the window I asked for a receipt showing my transaction was going to be refunded the manager said they didn’t have access to get one for me. While I was waiting the gentleman who was giving me an attitude came to the window and turned his head to give me an ugly side eye. As I drove away I told him “ I hope you have a better day” and I drove off. I got home and called the store to try to figure out what was the problem and asked if I could get a meal for free for the inconvenience all they could offer was a dessert. Not sure who has trained some of these employees but it’s ridiculous to wait 20 min in line to have an...

Believe the reviews. My entire order was wrong. I asked for lemons. Didn’t get any . My salad order was completely wrong and on top of that, they “claim” that they cannot give out pup cups. The manager was very dismissive about all of it. I hate that this is the only one in the area. I’d rather drive 20 minutes away for “pleasurable” service .

Oh yeah … I also asked for sauce several times before I could get any. Save yourself the trouble.

Update: This is probably the worst restaurant to come to for this franchise. I really wish the regional managers would come in and see how the employees treat their consumers Every single time I come to this place there is a lack of care with my food. Even the managers that work here act like they do not care about premium service. I think today is probably the last time I will be coming to this location, considering how unthoughtful they are when it comes to preparing your food. No one takes accountability for the mistakes, no one follows up on their guests, and it just makes the entire experience a detriment. I simply ask for my macaroni, not to have burnt cheese or a chunk of cheese in it, and the manager blatantly states that’s how they all come. I never have an issue ordering my macaroni like this, but considering the circumstances, I know not to come to this one ever again. I cannot wait until the other Chick-fil-A in this area is built, and I pray that these employees do not...

Disappointing Catering Experience for Children's Easter Party

I recently ordered catering from Chick-fil-A for a children's Easter party with over 50 guests. Unfortunately, the experience was far from satisfactory. A key item was missing from our order, causing many upset guests. Some even chose not to eat their food because of this oversight.

When I contacted Chick-fil-A's customer service, the response was disheartening. After waiting on the phone for over 30 minutes and getting disconnected, their staff suggested that we should have checked the bags and offered no solution due to being short-staffed. This isn't about a simple mistake or monetary loss; it's about an issue that shouldn't have happened with a reputable company like Chick-fil-A.

I hope that Chick-fil-A takes this feedback seriously and strives to improve in the future. While I understand that no company is perfect, I expect better service, especially for an event involving so many guests. I have reached out to Chick-fil-A in hopes of receiving a response that demonstrates their commitment to addressing this situation and improving their customer experience.

Despite this unfortunate incident, I will still continue to visit Chick-fil-A as they overall have a good product. However, I feel the need to let people know about the type of experience they may end up getting, especially when it comes to...