Church's Texas Chicken — Restaurant in Houston

I felt so played after my experience here. They welcomed us with big smiles and Nelda had offered us free drinks if we left a good survey( I wish she would of mentioned how long the survey was) I do think they need a second kiosk in the front for efficiency because our food came out fast but we were still doing the survey for the drinks and when we finally got the code to give her.. we were waiting in line once again, in the beginning when we first initially ordered our food, a worker, genesis restarted the whole kiosk no warning and we waited again.. Our food got cold.. now, there was a homeless lady inside & she was talking to a worker there i guess asking the same thing she came over and asked us, when we told her we weren’t letting her use our phone to “call the cops cuz a spider bit her and owed her money” she flipped out completely, yelling at us all the way out the door. The once smiling welcoming employees all of a sudden went deaf & even laughed at the incident but no one stepped in.. this lady was yelling in the front of the church’s and nooobody called the cops, checked in on us… nothing.. they just talked to the other customers and laughed..we weren’t checked on or anything they just watched and didn’t step in at all. We weren’t even greeted out when we left. Nelda just wanted a good survey & that’s about as far as her “great service” went. Definitely felt hustled. So if you see a survey by Rebecca, Yaya and Gabriela. We withdraw everything we said. I’m glad i don’t ever have to see any of...

I just recently went here through the drive through horrible I’m telling the order the young lady sounded distracted she couldn’t hear me so she tells me to drive up and I do so as I’m sitting there burning my gas @ the window , she’s on the phone not at the window staring at her phone walking around on her phone I’m just watching her then 7 mns past the manager comes takes my order asked me did I need anything eles, after she took my order I said YES KETCHUP PLZ then a few mins later the girl that was in her phone came & brought me my chicken I saw no ketchup so I asked for some & she said we don’t have no ketchup that’s why I gave you hot sauce smh I already had spicy chicken & a jalepeno what the heck I need hot sauce for I asked for ketchup a head of time unprofessional they could of told me they are so slow mentally and physically no one was in line they still took long don’t pay attention never stocked that’s not the first time I went there & they did not have ketchup the sign say now hiring fire the current staff & hire some professionals cause being on your phone & incoherent is a horrible staff I been working with restaurant & Aramark diner svs for 14 yrs I don’t wish nobody to lose they job but presentation is important for business the svs...

Being disappointed with the nearest Church's Chicken to my home (Griggs/Calhoun), I drove to this location (OST/288) to place an order for my family. Unlike the Griggs location, the employees were nice, professionally handled our transaction, got the order right (everything was there and looked great), etc... However, while driving home, the aroma of the glazed buttery biscuits, cajun rice, and hot chicken, made me take a drumstick from the box....and when I bit it....YUK!!!!! Spoiled chicken. I can't believe someone would deliberately cook bad chicken and sell it....hoping customers won't notice. They were half right, because I guess the hot grease smothered the stinch of spoiled chicken, but the taste couldn't be hidden. Of course, they denied knowing that the chicken was spoiled, and refunded our money. Probably didn't even change the grease. I warned them, that I could've been a type of person looking for a lawsuit and played this situation to the max (food poisoning....becoming violently ill), but that's not me. I suggested that for whatever reason (left out too long, not stored at the correct temperature, etc...), if chicken is spoiled, do not cook it. It's a loss!!! Properly dispose of it....but again, do...