El Muelle — Restaurant in Houston

I'm not the type to leave reviews, but I just felt like I had to since it really upset me. I am a born and raised Houstonian, but I now live in Fate, TX for the past 3 yrs. My family had been talking about this place for a while, and being that it was my cousin's birthday, I figured it was a perfect time to stop by and give it a try. I was so anxious because people that know me will tell you...I CAN EAT!!! My cousin's wife told me the food is delicious, and the portions are pretty big. My cousin in the other hand kept telling me that their Micheladas are very tasty, so to me this was a winner all around...

UNTIL...

We met the manager Norma! This place was maxed out in capacity. I figured if this place was this full, what my family was telling was all true. I decided to take up THREE chairs at the bar that became available while we waited to be seated. On top of that, we had 3 more people on their way which was a total of 6 of us. Now in my head I thought let's order some beers and run a tab. This way we are not using the bar as a waiting area. Well the manager comes to us the moment we get our beer and with the most annoyed look on her face told us we could not sit there!!! I asked her why? She said because we were not eating. I tried to explain to her we were running a tab with the restaurant, but that was not good enough. She made us get up with an absolute ugly attitude!!! I wanted to argue but being that it was my cousin's birthday I decided to leave it alone. As she was walking us back to the door for us to wait, she tells me you can have this chair!! I almost exploded on her, but I simply told her...

"No, you take it! You just told me I couldn't sit here, didn't you!? Plus, we are leaving"

Unfortunately, this review won't really rate their food since I never got the opportunity to even taste it!!! I think it all starts with the way any restaurant receives and treats you!!! Well, that didn't go so...

I recently came to eat here with my family. My food order got lost somewhere or something because we had to remind the waitress twice that we were missing half of the order. We waited almost an hour for 2 dishes. We tell the waitress to just put mine to go because too much time had passed and the rest of the table had already finished eating. Then the food finally gets to our table as we asked to speak to the manager. It took 3 waitresses and another worker (who we later found out was the manager himself) before we got to complain about the service to management. He apologized and told us he would treat us next time... Things to point out: it was not that busy, we were polite, we were patient, we were not asking for free food or anything like that. The waitress never apologized or offered an excuse but we will most likely not be going back. The check was brought out right on time of course. I would rate the food higher if I actually had a chance to taste it while...

The food is good, the micheladas are good, but the service is awful, no waitress ever sticks to your table, from the time you order and thru the end is a different one every time, I went with my husband because we want to eat lunch TOGETHER well it didn't happen because they brought one plate first, we waited and ask and neither one of the 3 waitress waiting our table knew what happened to the other plate, so we both shared that one plate, waitress was no where near to ask for refill on the drinks 30 minutes later the bring the other plate, at what point I cancelled it, the waitress didn't like it, I feel like the serve better to tables of just guys, the take for ever to bring the check.. I had to ask for it twice, I will not be...