Five Guys — Restaurant in Houston

Manager: Ms. Cynthia is very rude and unprofessional. My daughter works @t this establishment and have been for some time now. She is 16 years old she is very ill today so I called her manager because my daughter is scared to call because she says this lady is always mean and rude. I called 6 hours before her shift so the manager can find coverage for her shift. Cynthia, the manager stated to me that my daughter will be in trouble if she doesn’t come in with doctors note: she stated that she won’t have a job. First of all, I know the protocol with working you don’t threaten anyone with there job, very unprofessional: Secondly, she could have Covid or anything but you didn’t ask about her well being you only worried about her coming to work. My daughter have worked others shift here, they call her in and she show up. However, we are in the Doctors office now so my plans were for her to return to work tomorrow with her excuse. My problem is, as a store manager how are you going to tell me “the mother” that she will be in trouble if she return without Dr note. COMPLETELY ABDURD at this point I don’t think I want her to work for a company that doesn’t care about the well being of there employees. I understand a Business have to run, however if a person is sick how do you expect to them to perform?...

First time ever trying any Five Guys. Food was hot, fresh and good. The customer service was AWFUL! The only employee wearing a black shirt was SO unfriendly and short w/customers. When I approached the register to order, she yelled something to the cooks but she was directly face me. It was loud enough to make me jump. She acted annoyed that I jumped. She needs training or at the very least, taught how to smile and greet people istead of barking at them "what else?" while they place their order. Like most people's reviews, the food is stupid expensive...a cheeseburger and reg. fry was $17.86 w/tax. No drink. If you ask for a water cup, it will be a 10oz paper cup so you'll have to get up to refill your water several times while eating. As I said, food is good but I won't be returning. Not to this...

I went on 5-10-22 around 9pm, the food was good, there were 2 cashiers at the same time, a guy was doing something on the cash resgister like trying to finish something and on the other was a girl apparently named Za'coryia B, she was aware that I was next waiting on the line but she didn't care cause she was with her head staring down, at first I thought she was also operating the register but turns out she was distracted on her phone, she left me waiting for a while till I had to move right infront like making it obvious and on top of that she stared at me like in a "ugh mood", I mean if you apply for a job and dont really like to greet a customer in a good mood then get another job but dont give the negative vibes to someone that has no fault about your...