Jimmy John's — Restaurant in Houston

Probably one of the worst customer service experiences I’ve ever had in the food industry. I order two combos with the sandwich and drinks for delivery. It took 58 minutes to arrive even though we are about a mile away. When I called to find out the delivery status, we were told we were 3rd in line for delivery because they only had one driver. That was frustrating enough but we know things happen. When the food finally arrived, both sodas were completely flat and watered down, and one sandwich was wrong. It was missing items in it. I called to let them know and spoke with Ernesto who basically just said sorry, I had to ask for a manager who was not there. He then called the manager to ask what to do. I’m told he spoke yo a manager named Kevin who said they could replace my sandwich only if I sent back the original sandwich they sent me. ARE YOU KIDDING ME? Is that your idea of customer service? You won’t replace my sandwich unless I give you back the original one? How cheap are you? The frustrating part is that we had already waited an hour for the delivery so of course I started eating it when through it was missing items. They really thought that it was ok to make me wait probably another 30 minutes to an hour so they could send me a new sandwich. All they were doing was sending me the correct sandwich, but they tried to do NOTHING yo fix the huge inconvenience they caused in the first place. Instead they actually inconvenienced me more by asking me not to eat the original sandwich and expected me to wait another hour to send the correct sandwich they messed up. Ernesto was terrible and had zero customer service. Kevin was the manager who asked for my original sandwich back and expected me to wait what was probably 2 hours total to eat my lunch....

Ordered from here a few times this was the last time the staff does not follow instructions. Called in to speak with the manager because all 3 of my sandwiches were made incorrectly. The only thing the staff member Bell could say was there is nothing she can do and on top of that tells me the manager hasn’t been in for days when I asked. They for sure will not get any more of my money and I’ll be making a call to the corporate office. These businesses love to just take your money and give horrible service when people eat out and spend money it’s for a experience so give people good service all the time. We are technically...

Man, I’m sitting at my desk eating this turkey sandwich and I had to tell y’all that TUDAAAY this sandwich is literally dancing down my insides haha I order all the time at work cuz y’all come so fast but to the person that made this turkey sandwich “HEEEEY BIG HEADDD” whew! It’s work th all the mayo on my phone screen from typing right now haha! I never got the bread before like the regular bread I always get the subs because when I used to live in Racine Wisconsin they would pass out free minis downtown but the regular bread is killin this sandwich right now good job y’all! Ima be ordering again...