KFC — Restaurant in Houston

I see why they only have 1 1/2 stars! We live right up the street from this location and in the 3yrs we've lived here we have only had TWO pleasant experiences. We swore them off a few months prior to the pandemic so its been well over a year since our last visit. Decided to give them another chance. Well, once again it was a disappointment. I ordered on the KFC mobile app. Two 6pc hotwing meals one Honey BBQ with fries one plain with mac&cheese. Got to the store and ordere wasn't ready and they didn't have any Mac&Cheese. (Not having things is a common issue here and was one of the reasons we stop going to this location) then I get home and both my orders were short 1wing. On top of the fact that the customer service wasn't all the pleasant either. So I took a survey on the app about my experience and they responded and sent me a $10 voucher for my troubles. So since it was free money I decided yet again to give them another shot. . Today i went in store and ordered a 24pc wings, half bbq half plain and a large fry. Got my order in a timely fashion and it all was fresh and hot. So far so good.. I get in my truck and remembered what happened last time so I counted my wings. The bbq were short 2 wings and only only had a drizzle of sauce. So I counted the plain wings.. they were over by 2(no but deal) I put the 2 plain wings where they go and to the container back in the store and asked for more sauce. I figured they would get the point so I didn't check them the second time just went on my way. Got home and opened them up and the pic attached shows wings with "EXTRA" sauce.! I'm done with this location before they turn us against ALL KFCs.. Ps. On this last visit my entire experience was with a manager from purchase to...

Today I was grateful for being raised to believe in giving those who wrong me, a 2nd chance 🙌🏾. Last week I went to the KFC on Cypress Creek Pkwy, and ordered 12 Hot Wings. I told the female cashier that was taking my order (in the lobby) that I wanted fresh food {because I've had stomach surgery, and it hurts my stomach to try to process old/cold food}. She assured me it was fresh BUT it wasn't ! Half was semi fresh the other half was a whole nother earlier shift old ! ! ! I was livid ,I had just finished working a 12 hour shift at the hospital. And I drove another 15 minutes out of my way for the product 😡 . Against my better judgment I went there again today. And well the 2nd time was a charm. . . . Today a pretty, soft spoken young lady named "JAI" listened to my concerns about buying old product. She then assured me it would be fresh as I asked. And she delivered ❤! After taking my order at the counter Jai put on food handler's glove,went to the prep line area. And she personally cooked my food fresh herself ! Her AWESOME customer service was very refreshing, considering my prior experience. I hope her superiors bless her with a raise or promotion soon. Thank You Jai for caring about your customers . . . . YOU ROCK young lady...

I had family tragedy so all my family was going to be together. So I offered to get KFC, it was conveniently on the way. I received a message that it was ready to be picked up. I arrived at the location was not greet properly but someone in the back yelled out. Then no one said anything else to me. Saw about five cars order through the drive thru and get their food and leave then I say ok I’m here to pick my order. The lady says, “who are you pick it up for Uber eats.” I replied back to her no and my name. Then she said ok and it will be out shortly. I mention to her that it said it was already to be picked up. Then I was upset cuz no one else was helping her. One person washing dishes and the other person texting. Then I’m like ok o spent 100 (91.95 to be exact) on this order and this is the service I received. Then once the order was ready 30 mins after the time it stated. Then I asked for more sauce she tell me I have to charge. I even paid for the extras sauce. Then I received my order and I’m missing the plates, Macaroni was cold and chicken was saugy and impossible meat was over cook. Sauce that I was charged for damaged cuz she threw it...