Little Caesars Pizza — Restaurant in Houston

I rate this visit a with two stars for the following reason... I arrived at the location to order a pizza and 2- liter of soda. Upon my arrival, I learned that the lobby was closed and I'd have to order online. So, went to my vehicle and ordered a pepperoni pizza, bread sticks, and 2- liter of Pepsi combination meal for $9.99. Once my pizza was ready, I entered the restaurant and was told there was no 2-liter Pepsi available so I would have to choose a different type of soda or take three 20-Ounce bottles as a replacement. This was an issue for me because I only wanted Pepsi and didn't want 20-Ounce bottles. I asked if I could please get a refund on the soda part of my purchase and was told the entire order would have to be refunded in order to get my money back. It was 20 minutes before closing and I didn't have the time or energy to start over, so I had to accept the situation and move on. My issue is that I wasn't notified that the Pepsi was no longer available and it's unfair to advertise something that's not available, then make it difficult to have a refund processed so I can buy the Pepsi elsewhere. The most crucial aspect of operating a thriving and profitable business is Customer Service. In this experience, the customer service was poor and I'm an unsatisfied customer. Special note: Customers, make sure this restaurant has the food and beverage inventory before making a...

Called in an order for pick up. When I got there the young girl at the counter said there was no order. Claimed we must have called corporate and they didn't relay the msg, they do that all the time. Explained we called the store number and the young lady who answered gave the address when she answered. She then claimed we spoke to a machine and it malfunctions all the time. When I explained it was a person not a machine. She then got angry and said they didn't have my order and I was just out of luck. No apologies, no offer to take the order again and make it asap. I asked for the Mgr and you could hear them in the back making jokes about the customer who thought she was getting a pizza today. Mgr finally came out leaned over the counter putting her elbows on the counter and asked what my problem was. I walked out, and they lost a $30 order.There are too many take places, all next to each other to put up with this level of stupidity and rude behavior. BTW, they were not wearing...

Wish I could give it no starts this place is insane, I went in around 8:50 pm for one it's my fault for going so late for a pizza but hear me out, I ordered 2 pizzas a regular one they have ready all the time and one they had to make fresh the guy said 35 minutes it was no big deal since he said they were short handed plus it was already I understand once those 35 minutes had past I go in to collect my order he hands me one pizza and tells me to have a good night while I was still missing one I confront him about and said he didn't see that I had another and gave it out while he was the same guy that took my order and now had to wait an extra 15 minutes grand total of 50 minutes for a "hot n ready" pizza to top it all off this guy seemed high out of his mind could barely keep his eyes opened and as red as a tomato and struggled to compose simple Sentences, not only that but the nerve to be removing his had scratching his head and going to grab the box of pizza....