Marble Slab Creamery — Restaurant in Houston

Expect low quality service from night shift.

Date of Visit: 07/26/2025 Time: 11:20 PM Location: 2035 W Gray St Houston, TX 77019 United States. (River Oaks)

I had a very disappointing experience with a staff member who was an older Hispanic woman with braids. when ordering the Dubai Sundae (advertised in a waffle bowl), I asked if it was served in or alongside a cup, as we had a 30-minute drive home and wanted to prevent the wafer from getting soggy or if it’s easier in a cone we’ll take that as well. She immediately refused, saying "it comes as is," with no willingness to help or consider the request.

We politely explained our reasoning, but she remained dismissive. We then asked another employee for assistance, but she interrupted and insisted we had already asked her & it will not a difference on who we ask. Ironically, the sundae was served as a wafer In a cup… making the whole exchange with the old lady feel unnecessarily hostile.

Other issues:

No greeting upon entry Employees not wearing gloves Chairs were already stacked despite 40 minutes remaining before close. Rushed to order by the older lady “Have you made up your mind yet?” The older employee mumbled a comment to the other employee while ringing us up.

The experience felt unwelcoming and unprofessional. I would have gladly paid for an extra cup if needed, but her attitude made what should have been a simple request unnecessarily difficult. Sadly, it seemed like she was being racist towards my fiancé and 2 other family members. which made the entire visit uncomfortable. There was no language barrier either as we are also fluent in English & Spanish. We knew the older lady had a clear understanding of our request. But simply did not want to help. The whole interaction was less than 10min but felt like we were such an inconvenience to the older lady.

This location is in a high-end area of Houston, but the service was far from what’s expected. Any other location would have easily resolved this...

A sweet treat on a hot summer day. I've never been to marble slab before. So to day was a pleasant surprise. The parking is tight for the strip center, so be ready to circle the lot at least twice. Also be prepared for dogs of all sizes to be in the area. Next door is a natural pet supply store called Natural Pawz.

This location has several low fat and frozen yogurt selections available, but I went for the gusto. It appears the ice cream flavor is a minor component. The myriads of toppings are the real stars. I tried the birthday cake and sweet cream flavors. For the types of toppings I planned to add the birthday cake would be too much. So the sweet cream won. According to the signage they are now offering unlimited toppings. Yes you read that correctly, unlimited toppings. So my white chocolate waffle bowl was about to explode by the time I was done. I had white chocolate chips, caramel sauce, strawberries, walnuts, pecans, marichino cherries, and whipped cream. The upgraded bowl and cone choices were only like $1.00. Compared to other ice cream parlors I'll say that's a honey of a deal. I created a sundae with one scoop that I normally would have had three scoops to capture all the flavors I love. All for the low low price total of about $6. Marble slab stays open later than most to cater to customers evening cravings.

Tables and chairs are available for eating in. I must say the width on the chair is curve girl approved, but the hard metal frame is not. Thankfully you eat ice cream rather fast any way cause if not your legs would be numb.

They do have a rewards program. At one point you could collect stamps on a frequent purchase card, but now they have gone digital. Be sure to sign up at your time of purchase so no points are missed. Overall it was an amazing experience. I wonder what creation my next...

I only gave it one star because I had to in order to leave a review! I entered the store with my toddler son and and mother where the cashier was helping another customer. I told the customer to take her time as we were in no rush because we were undecided on which ice cream we wanted. After asking the cashier prices we decided that we wouldn't purchase anything as the prices were a bit expensive and we just wanted something small for my one year old son as we waited for the bus, after realizing we weren't ordering anything the lady sarcastically stated "if your waiting on the bus we needed to be at the stop and that the bus wouldn't pick us up from inside the store" After informing the lady that we we're aware of where the bus picks us up and also what time it comes she began to argue with us telling us that "God" see's everything. I have never been so offended in my life. I do not understand why religion was brought up in the conversation. I'm not really sure if she was calling us liars or what. After going back and forth with the lady (whom could speak very little English) I asked for a manager, she replied "I am the manager" I then asked her is there a complaint hotline number and she told me "I can't give you the number". And that "I could find it myself". I WILL NEVER GO TO THIS LOCATION AGAIN AND ITS 5 MINUTES AWAY FROM MY HOUSE. After getting home and pulling up the store on Google I should have known better than to go because the reviews sucked and pretty much the...