MOD Pizza — Restaurant in Houston

On September 26, 2024, I ordered a Dillon James and 2 No Name cakes for delivery to my home. I requested the pizza “as is” only adding oregano and salt and pepper. The pizza arrived cold with no cheese, minimal sauce, 2 tomatoes and an excessive amount of basil…The bare crust was exposed throughout the pizza. I ended up throwing the whole pizza away. I called (spoke to Zac) to file a complaint and haven’t heard anything or received a refund, as discussed.

3rd Update: October 13, 2024…Met Kaylee and had a wonderful conversation. She refunded my money and compensated my dinner (2 pizzas, 2 cakes). Thank you Kaylee for your help resolving this matter.

2nd Update: as of October 5, 2024…still haven’t received the refund as agreed on September 27, 2024, nor has anyone followed up.

1st Update: on September 27, 2024, I called again this morning and spoke with Kaylee (new General Manager). Kaylee agreed to a refund and a free pizza in the future. When I told her that the pizza at the Galleria location is usually very good, she also explained that the customers that frequent the location had been “spoiled” by the previous manager. Kaylee informed me that the rules hadn’t been followed regarding the amount of cheese and that the pizza I received was the “standard”. I responded that the amount of cheese on the pizza I received didn’t cover the pizza…Her response was “I not going to argue back and forth, I just want to solve the problem”. She then explained that going forward it would be necessary to request “double cheese and double sauce”. I’m a corporate professional, I would never engage in a “back and forth” about cheese. I believe she wants to do a good job, however listening with an open mind would be a better way forward. She has rules to enforce, as I understood she plans to enforce them. I on the other hand, have choices where I’d like to spend my hard...

This is another great easy find for me since I moved to Houston from Minnesota. It's a pizza place obviously with a twist. They have just traditional pizzas that you can order such as the Mediterranean etc. But the exciting thing is is you can build your own pizza! You tell the person what kind of crust you want and for those that want to go light on carbs, they have cauliflower crust. That's my favorite I never feel bloated when I eat that crust. They have about eight different sauces you can choose from. This is all created right in front of your own eyes .They make this in front of your own eyes so you can see all the ingredients yourself. Then they will ask what kind of cheese you want. I always do mozzarella and asiago cheese which gives it a little zing. Then pick the meat if that's something you want. I'm a traditional pepperoni girl finally you add what vegetables do you want. I always get spinach and onions. The cost is minimal around $11 for what would normally be about a medium size pizza but this is individual. For those that don't want pizza, they will make your own salad for you. I haven't tried that yet but they do look. Parking at the one I go to is easy. Unfortunately for them, the place is never busy when I go. Which is too bad because it's a great find at a reasonable price The pizza is a...

Edit: I bumped my rating up a star. Last visit, mobile orders were being methodically snuck in between on site orders. That kept the line moving smoothly. Glad to see the adjustment. It definitely improved my lunch experience.

The pizza here is really good. Solid gourmet’ish options. The portions are fair. The price is right.

But...they have 1 line of team members making pizza, and they often give preference to mobile orders even during lunch rush. For instance, just now they made 8 pizzas for mobile orders while the 24 of us in line stood and watched. It took long enough to completely clear the pizza line from start to register.

If you need a quick bite to eat during the lunch rush, this will not be the place for you until they revamp how they handle mobile orders vs. patrons actively standing, salivating, and desiring a...