Shipley Do-Nuts — Restaurant in Houston

Incredibly rude at this location. I asked for two glazed donuts in two different backs the lady said okay she went she put both donuts and one back I said no I need them into separate bags and she said why it's just two donuts. I said not that it's your business but it's for two different children going to two different classes yeah. So she helped walked away from the window and came back with two different bags I wish she could have just done it right there I don't know why she walks away to do it where I couldn't see her but it's literally 7 in the morning and I didn't feel like arguing with someone who's clearly having a bad day. Then when she handed me my receipt I looked and she gave me the copy where it shows that you sign your card, this liar signed my card for me she signed with my signature basically she forged my signature I could not believe it. Sorry for any grammar issues I'm using talk to text but yeah I saved the receipt the lady's name was Maria and she forged my signature and...

Extremely disappointed with this location. I placed an online order of 1 dozen kolaches and 1 dozen beignets. When I got to work and opened the boxes I noticed they had given me 1/2 dozen powdered sugar donuts instead of beignets. And they had shorted me 1 of the egg kolaches which there is an additional fee for this. When I try to call the number for this location it says the number cannot be completed as dialed. Will NEVER come to this location again.

Additionally the employees have terrible customer service. When I went in on Wednesday morning to pick up my order I said good morning to the employee behind the counter and she did not reply. Then I told her I was picking up an order for Ruby and she stared at me blankly. I then repeated myself and she just pointed to the end of the counter where there was an order in a bag.

UPDATE: the contact us at Shipley's is a joke. It's been 2 weeks and I...

I think their coffee and donuts are pretty good. Sometimes the staff was polite, and sometimes not so much.

2 things that I think would improve Shipley Donuts in general: They have one jug of "milk" for the coffee, and that's it. But there is no option whatsoever for people who are lactose-intolerant or can't drink dairy milk. I think they need to offer at least one option for creamer/milk that is non-dairy so that people who can't eat dairy won't have to drink the coffee black. Almond or coconut would be best but soy would also be acceptable. Or even non-dairy creamer. I have seen 2 Shipley locations and neither one had a bathroom for customers despite the fact that there is a counter where you can sit and drink coffee and eat donuts. Obviously if you're drinking coffee and eating a bathroom would be very nice. These 2 things would be an...