Shipley Do-Nuts — Restaurant in Houston

I love that they have a drive-thru. Awesome customer service and delicious donuts what more could you ask for?

I haven't been here in about a year and decided to go get some donuts today. I ordered a dozen glazed donuts. I asked for fresh warm donuts and she said she didn't have them. I also asked for a packet of sugar for the coffee that I had purchased from McDonald's. She told me she could not give me sugar only if I bought coffee there. I offered to pay for the sugar packet and she said no. I would think after purchasing a dozen donuts the least they could do is give me a packet of sugar. She said the owner would not allow it. There are so many Shipley's in this area I don't know if I would...

So not only did I sit in drive through for 10 minutes behind only 2 cars. I was told to pull up front and it'll be out, 5 minutes later I'm wondering why did I ever go through drive thru if I would be waiting 20 minutes for donuts. Come to find out they were cooking the donuts, now if I knew it was being cooked I would have gotten something else but you would think they would just mention that to save themselves time and effort but ig not. Now I have a bag with powder and glaze on it trying not to touch anything so it wont mess up my coat. Donuts was poorly made but tastes yummy...

I tried to order beignets at this location over the phone. They said that because they are made from scratch, they need about 30 minutes, which was absolutely fine with me. But when I showed up at the time that we agreed upon, the guy at the counter then said I needed to wait 10-15 more minutes because they needed to clean the machine still. He showed no remorse, no sense of responsibility for the poor communication. It was a terrible customer service experience and I will never come back to this location again especially with so many other stores in the...