Shipley Do-Nuts — Restaurant in Houston

If this sounds racist, just know I dont care. I've been to this Shipley's five times in as many weeks.

Every time I order the same thing. An apple fritter, a filled bar, and a lage coffee. Every time, the lady at the counter doesn't know how to take my order, and has to go get an employee who speaks English. Okay, I dont know why she's on the register in a city where 60%+ of the population speaks primarily English. But it's not the end of the world.

Today however, the employee who usually steps in wasn't there. Long stories short, I got the wrong order, and got charged for it. Then when I gave it back to them. They charged me again for a filled bar. And still gave me the wrong order. I've looked through these reviews. I'm not the only one having this problem. I won't be going back.

Five chances to get a three item order right was more than...

What makes this location good is the exceptional people who work there and the excellent service. Professional, personable and kind people are what I discovered. You might not expect that. I rated the food low because as far as what the market has to offer the donuts are as basic as donuts come and relatively too expensive. After experiencing better donut bakeries, shipleys is what I settle for as a last resort when I am out of options. shilpleys is never my first choice. Houston has better options. My problem with their donuts is almost everything is poor quality with a premium price. A medium 'coffee' with two iced donuts is $6.00. The low-grade tar-like, extra-bitter, burned 'coffee' is really bad as well and definately not worth anything except a bad aftertaste, dissapointment and...

I actually came to this location because I really had to use the restroom. It was my first time going to this location. When I entered, I let the guy/employee know I was going to use the restroom and purchase Donuts once finish. He insisted I purchase something before using the restroom. I told him I really had to go,but he told me I couldn't use it unless I buy something. I thought it was really rude of him. Why would I want to bring my donuts in a public restroom. I didn't have any issue with purchasing anything. I just couldn't concentrate b/c I had to go so bad. I'm giving this Location 2 stars ,cause the Donut was surprisingly good after 3pm. But customer service was bad. People shouldn't show judgment on how people look or be desperate for a dollar...