Starbucks Coffee Company — Restaurant in Houston

If you are a regular Royal Oaks Starbucks customer and your wondering why the atmosphere has waned and the amount of time to get your coffee is taking longer its because management has changed.

I'm asking that you please temporarily stop going to this location until they bring back the manager Monte Washington. He was released from his position last month for an offense that was and still is absolutely repairable.

Starbucks Executives expect its team members to be loyal to the company, however, their loyalty is not reciprocated.

I and other patrons have reached out directly via email to the CEO of Starbucks Kevin Johnson, however, he has an executive team that intercepts your email and replies that they are responding on his behalf. They must think that we are caffeinated idiots and won't recognize that the response emails are a scripted form that they must follow when responding to a complaint.

So while its patrons (that means you) are continuing to cushion the bank accounts and wallets of these executives during "Covid Season" they are hiding behind scripted form letters saying that they will re-review Mr. Washington's termination. Political lip service. All hogwash and bullcrap as we true Texans call it!!

It all comes down to the Mighty Dollar with Starbucks. If you support this location and care for Monte and want him to return, please help me fight for him. Reach out to me and post this information on Facebook, Tik-Tok, Instagram and any social media you may have.

Thank you!! BRING...

This afternoon, while waiting on my order I went out for a quick smoke standing at the corner of the walkway (not seating at or close to any tables) and suddenly this strange looking Starbucks employee who seemed to be a young girl rushes out and shouts at me with an angry face saying “the whole area is no smoking zone, can’t you see the little signs on the tables, put off your cigarette now”. I told her calmly I am not going to put off my cigarette but then I moved away from that area only because I realized that I was perhaps unintentionally too close. After finishing my smoke I went in, grabbed my order and complained about her inhumane and nasty behavior. The cashier lady was very kind and decent and apologized to me on her behalf and told me that this behavior will not be tolerated and won’t happen again. The I’ll mannered girl ran into the back room when she saw me going in and realized that I was a customer. Starbucks management need to train their employees on PR and manners and pay more attention to...

Super slow and 2 items in my order were wrong. I asked for feta spinach & egg white wrap, and flat white coffee and asked the to add extra single shot on it. What they did ?? My food was only egg white and I told them this is not what I requested, the cashier apologized and said we don’t have this now it’s need 20 minutes to be done, so I had to order something else. And then I waited for more than 10 minutes to get my coffee and it wasn’t that busy and they were 4 or 5 workers talking and jockeying with each other more than serving customers. After all of this I took my coffee and went back work the surprise was the but only single shot of espresso and full the large cup with milk and the taste was too bad, this is not Starbucks that I like. I never wrote any bad review for Starbucks but this place made me do it, worst experience I have ever had in Starbucks. Will never go back again to this location and I ask the managers to give more training for their employees and improve...