Starbucks — Restaurant in Houston

Visit 2/27/23 @ 3:30 and not busy. One of three customers in-store during the visit. No drive-thru customers, no pickups, no ringing phone, etc. Just two employees talking . . . . When you are serving only one customer, your staff needs to pay more attention. And if staff makes a mistake with an order (it's okay because we all make mistakes), but staff needs to learn how to PROFESSIONALLY acknowledge and fix the mistake.

CONSIDER: I am never going to order whip cream on a drink since I have a dairy allergy. If I say it should have been "no whip cream", there's nothing to be gained by staff gesturing as if I ordered incorrectly. In fact, it is more likely that your staff could have simply been mistaken as to whether I ordered whip cream or not. Your barista preparing the drink today needs to learn NOT to go to the apparent position that the customer must have ordered wrong because the label on the cup lists whip cream. Simply speak to the person taking the order AND remake the order (without a show of disapproval of what the customer is explaining) if necessary.

It certainly was NOT GOOD CUSTOMER SERVICE for the barista, who was clearly agitated, to just lop-off whip cream on the drink in the sink and hand a 3/4 cup of a $9 drink to me. It should have been (or needs to be) covered in your training that when a customer has a dairy allergy, lopping off the whipped cream may not fix the mistake. Diary residue may be in the drink, or on the lip or side of the cup. Not everyone uses a straw. At a minimum, ASK the customer - if lopping off the whipped cream and handing a 3/4 cup full cup of a $9.00 drink is acceptable. Today, a few "customer friendly words", and less expression of disapproval of my request to get exactly what I ordered and paid for would have been the difference between a great experience and a 1-star and a 5-star review. Easy and simple opportunity...

I had a deeply frustrating experience at this Starbucks location that left a very sour taste, before I even had a chance to order anything.

I arrived a bit early for a meeting I had scheduled with someone at the café, and since I had been commuting for a while, I needed to use the restroom before settling in. As I attempted to enter, I was stopped at the door and told I couldn’t use the restroom unless I made a purchase first.

I tried to explain that I was meeting someone there, that I was planning to buy something, and that I had simply arrived a few minutes ahead of schedule. But the staff was firm and dismissive, showing no flexibility or understanding. It wasn’t about abusing the facility or loitering. I was a paying customer about to spend time and money at their establishment. I just needed a quick moment of basic human courtesy, and instead I was met with rigid policy enforcement and a complete lack of empathy.

What makes this even more disappointing is that I’ve spent thousands of dollars at Starbucks over the years. It’s been a go-to place for coffee, meetings, and quiet work time. You’d think that kind of loyalty would count for something.

In the end, I did end up purchasing something because I had no choice, I still had to attend my meeting. But the experience left me feeling unwelcome and unappreciated.

If Starbucks wants to foster community and remain a space where people can gather, they need to treat people with a little more dignity and common sense. Longtime customers shouldn’t be made to feel...

Let's talk shop Starbucks the home of the best coffee in the world. But unlike all the other Starbuck. Starbucks Baristas a book by its cover. I came in this Starbucks yesterday. I was dressed in a shirt tie and a pair of slacks. At that time I was treated with more dignity and respect. But this morning is totally different because I came in with old shirt and pants not shaven and hair not combed with my suitcase. Starbucks Barista manager and district managers do not judge a book by its cover.. Oh wrong idea. This Starbucks judges people on their Tire not for who they are. They Starbucks I hope you will eliminate from your stops when shopping in Houston Texas. Daniel trout is this decision stores district manager we all know Danielle let me know she does not allow out guest as I've been treated this morning inside this be Starbucks. Approximately 6:37 a.m.. There's not one or two or three Baristas in the unit there are 7. This is highly shocking for this time.. unfortunately I will be taking this to the corporate offices because it is truely not clean. You will see even in one picture that I cooked Barrel after sit on the counter where food is being served.. now that it is 6:43 a.m. The current baristas are finally putting in stock but no rotation was done.. when asking a barista to go and get Ryan so that I can notify him of my findings. The Bruce Dickinson the lion never has come out. When you're judging a book by its cover you should never conscience but book Starbucks...