Subway — Restaurant in Houston

Poor customer service as also seen in the other reviews. The only lady who works there is very rude. Not only that, but I asked for sauce on the side because it gets the sandwich soggy and she said they haven’t received cups or containers in months. So then I wanted a veggie sandwich since I couldn’t get what I wanted and it was like 14 spinach leaves(1/3 were wilted), 6 bell peppers, 4 red onion slices and 7 jalapeños approximately. I reiterated that I couldn’t get what I wanted because she couldn’t provide it and she followed up with exclaiming that it won’t be soggy, that they have a max amount (which was single digits and she pointed at a list they have and read each item) of veggies they could provide, and started trying to argue with me. She said she offered me sauce but I just didn’t want it, which is incorrect. I just didn’t want it on my sandwich but instead on the side. No one wants to argue while trying to just get a sandwich. It’s ridiculous. It’s a sandwich. So I said you know what I don’t want it. And as I was leaving she started talking at me rudely as I was ignoring her leaving not saying anything. Avoid this place at all costs. It’s abysmal. She was literally sitting down doing nothing when I walked in and it was dead. There is a reason for this. It’s her and whatever single digit vegetable policy they have. She and the restaurant are depressing. Protect your peace and find somewhere...

I was being charged for a drink refill despite already having paid for the initial beverage. A staff member observed me pouring the remaining drink from my original cup into a new one and insisted I pay again. While I understand the importance of preventing waste and ensuring proper procedures are followed, I felt this was handled poorly. The staff member in question appeared unfriendly and confrontational, creating an unpleasant atmosphere. In contrast, another employee I interacted with was very pleasant and helpful. This inconsistency in customer service is concerning. My concern is not primarily about the cost of the refill, but rather the unnecessarily aggressive and unfriendly approach taken by one staff member. I would appreciate it if you could address this issue with your staff, focusing on improving customer service skills and communication, particularly in situations involving perceived policy violations. A more empathetic and understanding approach would greatly enhance...

Ok so I don't ever give reviews on places but I have to because this was just plain ridiculous. I got off work and wanted subway because it was close by my job. I walk in at 7PM, right when I get in, some girl with no subway uniform on, just regular clothes, told me they were closed. The guy with an uniform on, said the same thing. My question is why are they closing at 7Pm with the sign hours outside 9pm????? And why is a non-employee telling me it's closed? The guy behind the counter was just there talking to another lady and the girl sitting down. I bet you he was clocked in making free money. This was just plain rude and awful customer service if I have ever seen so myself. If the guy doesn't wanna work, fire him!! Worst...