Subway — Restaurant in Houston

I went into this subway on my lunch break. I gave my order of the Wednesday special for ro the pick your veggies and this is when the experience went down hill. I specifically asked for bell peppers salt pepper mayo. In the process of the sandwich making I got a crap ton of Parmesan cheese that I never asked for. I said I didn’t ask for that I asked for salt and pepper not Parmesan he looked at the line looked at me I said really your looking at the line. I said whatever dude I’ve already been in line 20 minutes while there’s only 3 people in front of me with simple orders and 2 sandwich artist and a women cashier at this point there’s 7 other customers behind me having to repeat their order over and over. I then said bell peppers and he put jalapeñoa, again I didn’t say jalapeño I can’t eat spicy food due to my health condition. Again a blank stare, and folded up my sandwich in the wrapper and pushed it to the next guy no mayo. He and his co worker then looked at each other and started speaking Spanish and looked at me and rhe young guy rolled his eyes the one with the beard and said what do you want on this I said that’s not my sandwich that’s the guy infront of me. He pushed my food along and I said oh I’m done looking at the guy who made my sandwich and I said so you made my entire sandwich wrong, no mayo not what I asked for and your gonna dismiss me. Blank star and the last interrupted and said 7.57. I paid for my food but I didn’t even get to eat my lunch a waste of 7.57. The language issues definitely an issue and not even an offer to remake my food just looking at the line behind me. It’s unprofessional that you speak Spanish infront of customers and it shouldn’t be tolerated especially followed by looks given. As a person who is half Hispanic I am offended because that shouldn’t be allowed at all in the workplace infront of customers and they clearly weren’t discussing fixing my sandwich. I will never eat her again and I will be contacting corporate. I wasted my entire lunch break dealing with this establishment and not even getting what I asked for in return. The customer service is not good at all. Do...

Wow! Never have I ever experienced service like this rudeness! Just decided to pick up a tuna simple sandwich! It’s Memorial Day, headed to gym 4:00pm May 26,2025. I walk in a lady and young man see me walk in and I wait, and wait and wait. Finally I address the young man and asks after seems like 5min, “ Is someone gonna take my order ?” He responds “she is..” well she didn’t seem very into it. I asked for 6” wheat Tuna .Btw I speak Spanish if that’s the problem! She didn’t even look at me when she spoke she barked “ what do you want “! Wow She gave the most Unwelcoming feeling and I said “ You Know what…Nevermind!” WOW! Never been here and I won’t ever come back! Horrible treatment towards customer! I didn’t even do anything to deserve this! These two people have NO BUSINESS in Food Service! Miserable and disappointing! She didn’t even care even was smug and told me “Thank You”! Good luck with this kind of service...

The closers at this subway are very lazy. The guy who made my sandwich just slapped it all together all sloppy. Was texting and in jeans when we arrived (I used to be a employee of subway back in high school, so I know the dress code.) He went straight back to texting when he was done and the girl was ringing us up. Called ahead of time to see if they were open and had the call answered and immediately ended, thought it was just wrong with the phone line, but while we were in the store I witnessed the girl answer the phone and immediately hang up on the caller without saying anything. They also told us they were closing in 10 minutes at 9:30pm when the store hours say they close at 10pm. Food was good, store was clean for the most part. The staff could really be more professional and put a little more effort...