Courtyard by Marriott Houston Northwest — Hotel in Houston

We stayed here for a week for our wedding on September 6th. The hotel was a preferred partner of our venue (The Springs in Cypress), just 1.6 miles away, and offered a complimentary shuttle, meals with the rooms, and a free suite upgrade if we filled our block. With ~100 out-of-town guests, this was a destination wedding, and most stayed here. Booking & Arrival: Ruth was phenomenal. She coordinated our room block, helped when family struggled with booking, and allowed us to ship wedding packages ahead of time. Check-in was smooth, our suite was ready, and everything arrived without issue. Breakfast Issues: We were told we could order freely from the Bistro menu before the continental breakfast started Friday. But Tuesday and Thursday, staff insisted we weren’t on the list. Wednesday was the worst—an attendant argued with me until I had to call Ruth, who had to call her to fix it. Even then, we were handed a limited menu. It was frustrating and time-consuming. Once Friday hit, the continental breakfast was great, though the attendant didn’t restock often. Kat’s Above-and-Beyond Care: Kat introduced herself midweek and was a lifesaver. After housekeeping threw away our custom shipping boxes, she had staff retrieve them from the dumpster. She also drove the shuttle and handled both sides of our families with grace. Multiple guests praised her kindness and patience. Gift Mishap: We left a gift and letter in our officiant’s room (211) with Kat, who locked it to prevent reassignment. But the front desk attendant—same one from the breakfast issue—insisted he hadn’t been moved. Later, a different staff member confirmed he had been moved to 215 and the gift had been found in 211. Because of this error, our officiant never received the gift or letter meant for before the ceremony, and we had to mail it after—costing us over $30 and ruining a meaningful moment. Final Thoughts: Despite the issues, Ruth and Kat made our stay feel cared for. Ruth’s coordination and Kat’s compassion were the highlights. If we return, we’ll go straight to them. They’re the reason our experience was more positive...

Check in was lengthy and difficult. Even though I am a rewards member I had a terrible time redeeming my free night gift certificate. I was there for 3 nights to attend and celebrate my son's wedding. Our reservation was included in a "block" of wedding rooms. The air conditioner in the first room we were given did not work. This was not acceptable...we are in Texas heat and humidity! The second room they moved us into did not have a microwave as listed. They did however bring one to us after we insisted they do. The day of my son's wedding when we left the room at 1pm and did not return until midnight the room was never attended to. No maids had been in our room, bedding not changed or beds made, fresh towels not provided, no coffee, trash cans overflowing, etc What an awful experience for your first child's wedding. I didn't have the heart to even tell my new daughter in law that the hotel she picked was horrible.

Then the last morning we were there we called down to the bistro to order breakfast to go. The front desk transferred us to them and said they would be happy to take our order. The woman working the bistro informed me she wouldn't take my order over the phone and that I would have to come downstairs to place my order. My sister and her family were in the bistro eating and said that the kitchen kept screwing up multiple times on their order and even had watched another wrong order delivered to a different guest.

Lastly, some other friends of ours who booked a block room that was supposed to have a refrigerator were given a room without one. They had to leave the food they had brought in an ice chest for 3 days!

In my 48 years I can't ever remember having a worse experience at a hotel. Don't think I'll be earning anymore "Marriott Rewards" as I'll be staying with another company. What is even worse is that my daughter in law chose this company because she is a professional events coordinator and used to work for the Gaylord Hotel in...

First impressions always matter. The guy at the check in desk will need more training on customer service, he may have been fairly new as though it seemed. We were just in town for the night and did not plan on staying however, it was getting late in the evening and we did not want to take a chance and drive 4hrs home. Upon checking in, we did not get a proper greeting, he constantly asked why were we staying and insisted we tell him. After telling him that we were just in town for the day getting custom truck installment, his expression on his face portrayed as if we were lying to him. Finally after receiving our room keys, I was glad that the check in process was done and I did not have to deal with the front staff again. The hallway to the room felt as if the heater was The layout of the room was great, had a cleanliness to the room and the smell of the room was delightful. The temperature of the room keep us cool through the night. T.V could us updating, the few channels that you did receive had static to them. Upon visiting the pool, I went to the front desk to ask for more towels. There was no staff to be found for 10min until the front desk phone started to right and then the gentleman appeared from the back office. We did visit the pool around 8:30pm however, the pool lights were off and it was very dark. Breakfast could have been better, it was very...