Taco Bell — Restaurant in Houston

This location usually doesn’t have a line, the staff are all friendly and the food is good. I tried the new Crispy Cantina Chicken soft taco with avocado ranch and got a regular taco supreme as a backup (it’s Taco Bell common sense to order a couple items). The CCC taco was very good. I like the mix of the soft tortilla with the crispy chicken inside. The avocado ranch is perfect and personally felt it didn’t need any extra Taco Bell sauces. The regular crunchy supreme taco is tough to mess up; that’s why I use it as a backup. Never disappointed. The only reason this is not a 5 star review is because of the new limited menu. Taco Bell is always innovated with their menu and I enjoy trying new things, but I miss the TB favorites. Mexican Pizza, Frito Burrito and Steak Taco with avocado sauce were my all time favorites. I feel like most of my reviews end with very similar verbiage these days… “not sure if it’s a Covid issue or something else…”. I wish TB would rerelease these favorite at least a couple times a year. Like McDonald’s does with The McRib Sandwich, maybe TB could do the same with their fan favorites. The winter months need a Frito Burrito! Nothing better than warm comfort food on a cold day. So, how about...

36 minutes. Thirty. Six. Minutes. That’s how long I stood in this crusty lobby watching tumbleweeds roll across the tile floor of customer service. When I finally dared to ask the staff what was going on, I was met with the most apathetic “oh” I’ve ever heard in my life. Ma’am… OH? That’s it? Not even a “sorry,” not a “we’re backed up,” not even a coupon for my troubles? Just a vowel and vibes?

The energy in here is less “Live Más” and more “Barely Alive.”

Every single time I come here, it’s chaos incarnate. Orders slower than molasses in January, employees more unbothered than a cat in a sunbeam, and zero initiative to fix mistakes or manage time like grown adults with responsibilities.

Taco Bell, this isn’t the Hunger Games. I’m not here to test my patience or will to live—I just wanted a damn taco. But now I’ve seen kingdoms rise and fall in the time it’s taken to not receive my food.

Bottom line? Don’t waste your time, your appetite, or your sanity. You will wither, wrinkle, and blow away in the wind like ancient scrolls before your order’s even halfway ready.

1 star—and that’s only because I didn’t physically perish in the lobby (but...

Franchise owner please read!!! this review is for you!! You have a 3,6 and most reviewers are wrong, it's your fault, you are located in a nice part of Houston , I have lived across the street from your location for 4 years, and I out of laziness keep trying using your location. You wonder why your sales are always down? You try so hard to save money to compensate for low sales, You never offer or give napkins, hot sauce, every food food product is fresh but lacking enough ingredients, you are not rewarding or training your employees well enough, The harder you try to pinch pennies, the more you are running your business in the ground. You won't respond to this review, because you know it's the truth. Anybody reading this review, to avoid disappointment just drive an extra 10, 15 minutes to another location, because this owner thinks skimping to make up for low sales is the best way to keep doors open. All I can say is please stop giving this location business. so it can close and another owner can come in and run it...