Wendy's — Restaurant in Houston

This Wendy’s is generally consistent whether ordering through DoorDash or stopping by in person. The food is usually fresh, warm, and prepared the way it should be. It’s not perfect, but never terrible either—which is exactly what most people want from fast food.

That being said, the meaning of “fast food” is speed and convenience, and this location does have moments where wait times run a little longer. Peak hours especially slow things down, though I don’t think it’s from laziness. Fast food is not easy, and the difference between a smooth shift and a stressful one really depends on staffing and how busy the store is.

The team here is efficient overall, but they could improve in two areas:

Peak hour management – a bit more attention to order flow and communication would cut down delays.

Consistency of service – sometimes the energy at the counter feels rushed, and small details (like making sure sauces/condiments are included) get missed.

Still, they’re dependable, and that counts. A lot of reviews just say “slow” or “bad” without explaining why. I think it’s more useful to say: this Wendy’s usually delivers on food quality, they just need to keep pushing on speed and consistency. With those tweaks, it could easily be a...

This is the worse service I’ve ever had in my entire life.1st they don’t say good morning at drive through. I was on the clock working, I ordered a breakfast burrito meal and added a sausage egg and cheese McMuffin, and after I left, an while driving I checked my McMuffin and there was no sausage but bacon. I turned around and went back. The lady at the window told someone in the back make a sausage egg and cheese McMuffin and then she gave me the food. I opened it right there to check. It was an egg and cheese McMuffin . The lady told at the window told the lady in the back again to make a sausage, egg and cheese McMuffin. Then the sand came again I checked it. It was a sausage, egg and cheese croissant. I showed the lady at the window, the they fussed her and the lady in the back and I said never mind. I spent $13 something dollars for them to give me what they wanted. On top of that I checked my breakfast burrito that was supposed to bacon sandwich egg and cheese and potatoes. It has only egg and cheese. I gave my food to...

Ordered my food through mobile app drive to the location 5-7 mins later to get to the speaker (women) you can tell she already has a bad attitude i proceed to tell her the name on the order she tries to correct me as if i dont know my name and what i placed it under and pretty much told me they didnt have an order for me i showed them the order on my screen they kept asking if it was for me or on doordash she caught an even bigger attitude when she found out she was wrong she said well we didnt get the order yet as if it was my fault for the delay had to wait 10 more mins while the food was being prepped just for the same women to throw my food on the counter when i walked im to receive it. I asked to speak to a manager and guess what her bad attitude having upset about where she works job having self was the manager she then rolls her eyes...