Whataburger — Restaurant in Houston

Went through Whataburger drive-through on West Lake and Kingwood Drive at 1:45 AM and picked up three Whataburger doubles. One order was NO PICKLES. The other two were NO ONIONS. ALL THREE has the little stickers saying NO PICKLES, NO ONIONS however the incompetent cook only knew to put the stickers on each burger. So I called the store spoke to a “manager” and he asked what was your recipe number because I don’t remember making 3 double any time recently. I told him I don’t have it with me in the room that I am in, but I have a paper with the NO PICKLES YOU PLACED ON IT! He replied so you ate the burger? Yes what else was I going to eat? I took the PICKLES OFF! Well in order to prove, it was my store that made the burgers and messed up. You would have to prove that with the receipt so unless you have receipt, there’s nothing I can do about it I ask who is your corporate manager? He said we do not have one. There’s a corporate location but not a corporate manager. I said I know how this works who’s your store manager he said her name and her name is on the building. I then said so you’re telling me she doesn’t have a manager and he said yes I said OK so her manager would be the district manager and then she has a regional manager and then her regional manager has a corporate manager. I know how it goes so yes there’s a corporate manager not just a corporate building, so whoever this little guy who thinks he’s a manager , he doesn’t know what he’s doing or who he’s talking to. He could tell his lie to somebody else and I do have my receipt not that I need it. I wouldn’t come back there if I had no money nothing else to eat. Do not waste your time on...

I am writing to express my deep disappointment regarding my recent dining experience at your establishment, whataburger in kingwood drive Regrettably, both the quality of the food and the level of service fell far below my expectations. Firstly, the food I ordered was not up to the standard I have come to expect from your restaurant. The hamburger looked like it was runneed over by a trash truck it was particularly disheartening as I have had enjoyable meals at your restaurant in the past. Equally concerning was the subpar service I received during my visit. The staff seemed overwhelmed and inattentive, resulting in a frustrating and unpleasant dining . I am not what is happening but this is the 2nd time that this has happened. The staff seems clueless and lost.

As a loyal customer of whataburger , I believe it is crucial to bring these issues to your attention in the hope that you can address and rectify them. I have always appreciated the atmosphere and cuisine at your establishment and would like to see it return to the high standards that have made it a preferred dining option for many. I kindly request that you take the necessary steps to improve both the food quality and the level of service at your restaurant. I believe that by addressing these concerns, you can regain the trust and satisfaction of your patrons, including myself. If necessary, I would be open to discussing my experience in more detail or providing additional. My 1st experience I could be ok maybe they are off today but a second time...

On Wednesday, I went inside to order my food like I usually do. I always enjoy seeing Ms. Kim—her customer service is always on point and she never disappoints. While I was there, I witnessed her slip and fall near the drink station by the drive-thru area.

What really bothered me was the lack of empathy shown by management. No one asked if she was okay or offered her ice or any kind of support. Instead, she was taken to the office, and from what I could see, it looked like they were having her sign paperwork right after the fall.

I came in the next day—Whataburger is part of my daily routine—and saw Ms. Kim wearing a brace on her right wrist. As she walked in, all the managers were huddled together, and again, not one of them asked how she was doing. They snatched papers out of her hands, including what looked like a doctor’s note, and seemed completely dismissive, like they were looking for something else.

It’s upsetting to see such a dedicated and kind employee being treated this way after getting hurt on the job. I’ve been coming to this Whataburger for a long time and have noticed a clear change in the management and a growing sense of favoritism. Ms. Kim didn’t deserve to be treated so poorly—especially after sustaining an injury at work.

I wanted to bring this to someone’s attention in hopes that Ms. Kim receives the respect and support she...