Tim Hortons — Restaurant in Huber Heights

I've been to a few tim hortons in the area specifically trotwood/englewood locations as well as fairborn/beavercreek locations as well. I try to think that if you go five times to a location you should know the full story on how well their service and overall experience would be. I can say without a shadow of a doubt that this has to be the worst tim hortons location in the area.

For starters the food is never really fresh. It's either really warm or semi cold as if it needed a little more time to warm up. The customer service is trash, and this is for a fast food place. You don't expect great customer service in a drive through anyway. The fact that the second to last time I went the female on the intercom laughed for legit five minutes before taking my order and it went like this.....

After laughing, "welcome to tim hortons, how can we make your day"., I tried ordering a three sausage egg and cheese croissants, only to hear, "i'm sorry we have a wait on sausage", which was fine for me, but to then hear laughing again and the reply, "sorry we are all out of croissants", mind you it's nine in the morning and you're being told they are out of croissants..... I politely declined my order and dipped.

The last interaction was a little better. Ordered my usual Three croissants, and everything was going fine, until the young lady dropped my change out of the window, (mind you this wasn't a clumsy hand exchange, just a she let it go) and just looked down, looked at me and closed the door. Surprised and kind of agitated I ignore this for benefit of the doubt, she looked really young and figured she was nervous maybe..... She then comes to the window and I ask for jelly with my order and she tells me it's 1.25 per packet. yet she never gave me any and I just asked for my food and left. The "saint", behind me didn't allow me to get my change as I pulled up just enough to get out of my car they pretty much blocked me in and pulled forward right on top of my change. Needless to say this is the last time I visit such a poorly ran and operated Tim Hortons. I think a upgrade of staff and standards would be good. And trust me people I'm really not that picky and hard to please is what makes...

Sandy at Tim Horton's in Huber Heights needs to get off her high horse. I went through the drive-through and asked how many coupons I could use and the girl working the drive-through told me two in the drive-through and if you come in you can use as many as you want. So I went inside. I handed Sandy my coupons, 6 total and she started taking my order. After a minute or so two couples came in and were standing in line behind me. She stopped my order and said you can't use more than 3 coupons when we are busy. I told her the drive-through girl just told me to come in and use as many as I want. She said well I've never heard of such a thing. Then I said first it's not any different whether I use the coupons or not I'm still going to order the same thing so what's that have to do with getting busy, do I have tho cut my order in half too? Second call more people to the register. And three you literally already took the coupons without batting an eye so yes I'm using them. It's not a rule you're just giving me a hard time. She then proceeded with my order. Another employee came up and took the next person's order. REALLY??! No Sandy not today! Wrong person. I'm not a pushover. It's Lila's birthday and we are decorating her cake with donuts. So I'm sorry but I needed the damn donuts and I'm using the coupons. It saved me...

To me, the chain's food is unappealing in general. The sandwich bread, no matter what kind, always seems too hard, and any fillings are incredibly bland. The donuts feel like they were mass produced in a factory. The exception is the peanut butter cookies, wonderfully peanutty and soft and mmm.

Unfortunately, more often than not the cookies aren't available; it's either too early in the day, too late in the day, they burned them, or some other reason. And there's no overhang at the drive-thru, not where you order or where you pay. So if it's raining, prepare to be drenched.

For some reason my SO goes here every weekend for breakfast, and his order is wrong about 1/4 of the time. The last time it happened he asked at the window for it to be fixed, and admits that he came off a little annoyed. When they handed him the corrected order, several employees were grouped together at the window laughing and snickering, to the point where he came home and pitched everything out of concern that someone may have contaminated his food. We know it's unlikely, but when your employees make your customers that uncomfortable, you still have a serious problem.

It's handy that this store's parking lot connects with the lot of the McDonald's next door, so if your food sucks here at least you have an easy...