Schlotzsky's — Restaurant in Hudson Oaks

I ordered a small original HAM and CHEESE, which is not listed on the menu any longer. I stated I wanted ham, cheese, mayo and onion only on my sandwich. The young man taking the order was very nice and repeated it back and I acknowledged it was correct. What I got was bread, ham, salami and cheese with mayo. It looked different and didn’t have much meat on it but I took a few bites not realizing it was wrong and I told my husband it didn’t taste right. He looked and said, it has salami on it. He told me to tell them it was wrong, so I did. The guy that came up to help me, said “It looks like you already ate it all”. I replied I ate half, after I took the salami off. It didn’t matter because it still wasn’t right. He finally made me another sandwich that was correct after saying, I probably confused the guy taking the order when I said “original “ because the original has salami on it. Well excuse me, but it also has lettuce, olives and other ingredients that weren’t put on it! The guy that took the order had it right! Also, we were there at 12:00 noon. There was one couple finishing their meal and we were the only customers inside until a couple of ladies came in as we were about to leave. It wasn’t filthy, but the tables had not been wiped down and the drink station area was dirty. I think there were 4 people working. I have not had good results with...

I just ordered a few sandwiches, chips and a 5.99 Mac and cheese which totaled 44 dollars including a 15% tip which is a bit silly for fast food but the person walked me through the process to include choosing a tip. As I was awaiting my order the manager was in a heated discussion with a man was demanding a refund due feeling he was overcharged and the attitudes which the manager refused and when asked why he would not answered “because this is a business” and it is my choice. They handed me my bags and being uncomfortable and not wanting to linger left without checking my order. When I got home the Mac and cheese was not in the bags and my mother insisted on returning to get entire order. According to my mother the female staff member insisted that my order was complete thus contending that I was either dimwitted or being dishonest and was not going to fill order so she had to talk to the manager who gave her the rest of our order. Things happen, you run out of coke products or forget to give a customer their order but it is unacceptable to question a persons honesty for 50 cents worth of macaroni and cheese. This restaurant really needs to undergo some customer relations training, two times in a row seems...

Usually we love coming to this Schlotzky’s, so that’s why I’m giving it a two-star review. Today was a completely different story though and we won’t be returning. After sitting at the mic for about five minutes with no word, we were able to order after saying “hello?” Afterwards, we made it to the window where we sat another few minutes waiting to pay. Finally, when the window was opened we were greeted with a woman (shaved hair on the bottom half with purple in it) yelling “ICE!?” Apparently, they had no ice and this was her way of asking/telling us our drinks wouldn’t have it in them. After not knowing what was being asked of us, she decided to give us attitude and said “do YOU want ICE in YOUR drink?”

We didn’t have any issue with not having ice, but I did have an issue with the way she was handling herself and talking to a younger coworker in front of us after this encounter. I am not sure what is going on in her life, but she does not need to be up front with customers. Even worse, I think she may have been the manager for the night. 😬 Some people are just foul. We left after not receiving our drinks following this encounter, thankfully we hadn’t paid either. Shoutout to Chick-fil-A for...