Medusa Brewing Company — Restaurant in Hudson

I’ve been a loyal customer at Medusa for years. The beer is excellent, the atmosphere used to be welcoming, and it was a place I truly loved. But over the past couple of years, the experience has been overshadowed by consistently poor service — especially from one particular waitress who has made visiting uncomfortable and frustrating.

She never smiles — not once — and acts like every customer is a problem. She avoids eye contact, doesn’t check in, and often leaves you sitting at your table for long periods with no acknowledgment. If you don’t respond to her question immediately, she cuts you off mid-thought, says “I’ll be back,” and walks away abruptly before you even get a word in. When she finally returns, she drops your drink and rushes off again without saying anything, sometimes nearly spilling it in the process.

During large events when the bar is packed, her behavior gets even worse. Instead of navigating the crowd with patience and professionalism, she yells at the top of her lungs for people to “move,” creating an unnecessarily aggressive and chaotic energy. It’s jarring and completely out of place for what should be a fun, community-oriented space.

It’s clear from other reviews that I’m not the only one experiencing this — the behavior is a pattern, not a one-off. This waitress consistently treats people like an inconvenience and acts as if she’d prefer the brewery be empty.

Medusa still has great beer, but the atmosphere has taken a serious hit. Loyal customers who have supported this place for years deserve better. I genuinely hope management steps in and addresses the issue, because the service — especially from this one employee — is chasing people away from a place they...

I JUST left here. Never usually write reviews. But I can’t explain how unwanted I felt when I walked in here. The only reason I am even giving 1 star is because the facility is clean and the beer was good. I walked in with 3 friends and we were celebrating one of our friends getting married in two weeks so we were excited to try a new place. There were 3 people standing behind the bar. 2 men and 1 woman. Not one of them greeted us and continued to speak amongst each other. We awkwardly sat at the bar and looked around until the 1 woman (who didn’t introduce herself) quickly walked over and said “ok let me see your IDs and get this over with”. Horrible customer service from my opinion. I personally run a successful high volume business and if I treated any of my clients or customers that way, the business would fall apart. I will not come back here. I just hope everyone else has a better experience when or if...

I was one of the first clients when Medusa opened for business. Great place, awesome service and of course, great beer! Unfortunately after moving out of Hudson, i was back last Saturday with a friend and what a disappointment. Beer still the same and everything else but service. The new staff walk by your table and just don’t care. I had to get up and ask the bartender if we could have a beer. Not to mention, the new staff spend time talking among themselves drinking at the corner of the bar. They are there for themselves not to service the patrons, don’t care about the business and most important, we didn’t know if there was a manager in the building. i’m writing this review as a cry for help for a great place and I hope the owners or someone can pay attention and fix a very broken place before it’s too late. I love Medusa’s beer but I can’t recommend the place...