Lady Black Tie — Local services in Hudson

I’m sure the dress would have been beautiful .. had I ever received it. They don’t insure packages, they won’t refund you your money or send you a replacement even if you never receive your item. Quick to take your money and once the package leaves their facility they clean their hands of any responsibility and you’re on your own. Packages with more then a $125 value should always be insured by the company. I saw a couple of reviews from people saying that they never received their packages and the company did nothing about it or try to accommodate them in anyway, it was my mistake for ignoring those reviews. Don’t waste your money here (you might actually give away $150+ to receive nothing) there are many beautiful dress shops that will ensure you receive your package, require delivery signature confirmation, or will take full responsibility and ensure you will get your money back, give you store credit, or at the very least— send you a replacement. I have a small business, it doesn’t cost more then $5 to require a signature confirmation for a delivery to make sure that packages are given directly to the individual, I always do this free of charge but a bigger company can’t? USPS often loses packages but as a seller it’s your responsibility to try avoid this as much as possible or at the very least provide your customers with assistance. Your product, your responsibility. Completely unacceptable, DO NOT...

I purchased a $149 dress online for a wedding and subsequently received an email stating they did not have the dress I ordered in stock (they oversold). They offered to send a larger size, and I initially agreed thinking I could try it just to see if it fits and return it if not. After clarifying the return policy (which is store credit only, despite it being THEIR error), I told them to cancel the shipment of the larger size. I received an email confirming the cancellation, and then a second email apologizing that someone had already sent it out. Again, their mistake but they STILL insisted on store credit return only. I had a busy month traveling for an out-of-state wedding, family vacation, and birthday so brushed this off to the side, because life still goes on. I received an email at some point asking when I would be able to return the dress because they had just SOLD it to SOMEONE ELSE. They sold a dress they didn’t have in stock, again, and do not offer proper refund. Stay away.

My suggestion is: Don’t do business with a place that practices such poor ethics and superficial customer service.

Also, I have email correspondence as receipts for everything I’ve stated.

Edit: Please note I did not “decide to keep it”. Rather, I did not want a lousy store credit and as stated, was busy traveling the entire month and brushed this aside. The dress is still in its package...

Don’t buy because if a dress arrives to your house damaged or with a rip they will not give you your money back. Purchased a dress online for a wedding I’m attending. Dress came in with a small rip in the back and discoloration around the rip. I emailed lady black tie to try to resolve the issue. Their policy is a no refund policy, which I would totally understand if I was only trying to return it because I didn’t like it. NO I loved this dress, I wanted to exchange it for the same size obviously just not damaged. But they don’t have this dress in the same size nor managed. So because, “the lighter thread you’re seeing is part of the manufacturing process and is not considered damage” as they said. They should’ve resolved the issue, seeing as the dress came in damaged, no longer have my size in the dress, AND do not know a time when the dress will be restocked. All issues that are out of my control. I would understand if the dress came in perfectly fine, no issues, I wouldn’t be in this situation and I definitely would not be asking for a refund. I am simply asking for one because the gown came in ripped this is not my fault. If you’re selling an item and the manufacturing caused an issue that should be an issue that you as a business should solve, it’s not your customers problem that the manufacturers are sending out...